Senior Content Designer at Credit Karma

| Charlotte, NC
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Credit Karma is a mission-driven company, focused on championing financial progress for our more than 100 million members in the U.S., Canada and U.K.  While we're best known for pioneering free credit scores, our members turn to us for tips as they work on their  financial goals, including helping them monitor their credit, identity monitoring, searching for credit cards, shopping for loans (car, home and personal), and growing their savings* -- all for free. Credit Karma has grown significantly through the years: we've added more than 70 million members in the last five years alone and now have more than 1,100 employees across our offices in Oakland, Charlotte, Los Angeles and London. 

*Banking services provided by MVB Bank, Inc., Member FDIC

Are you our next Content Designer?

We are looking for an experienced Content Designer to help grow our Product Design team. You're a designer who happens to use words as your design language. If you care as much about how screens flow into each other as you do what the words on them say, you'll fit right in. We spend as much time perfecting our internal positioning as we do our user facing copy, and believe in showing the math behind our work. If you're an expert in writing and user experience and you want to make experiences that improve people's lives, we'd love to talk to you! Our team has been running for awhile in our Bay Area, Los Angeles, and UK locations, but you will be based in our growing Charlotte office, where you'd be seated alongside your Product and Design counterparts.

What you'll do:

  • You will write UI copy for Credit Karma's product (web + mobile)
  • You will voice the strategy around your copy in compelling ways
  • You will treat content as equal parts art and science: showing and inviting people in on your strategy and how words solving problems is a creative endeavor that is enhanced by great process
  • You will develop a vision for your product area and help the team build toward it
  • You will work with internal partners, serving as the storyteller who will articulate why any given project matters to our users or to the business
  • You will work with product designers, product managers, researchers, and engineers to bring your creations to life
  • You will help us stay ahead in the field of content design/content strategy, identifying new ways of packaging your work and applying your skills

What's great about the role:

  • What we're doing as a company feels good: we're offering free tools to people that help them improve their financial lives. What we're doing as a team -- bringing clarity to users around how they can use these tools to make progress in their financial lives -- is fundamental to our success
  • We are a relatively new team within the company, so the landscape is wide open in defining the best ways to work and ways to influence product definition
  • You own not only the language of the features you're responsible for, but the broader future that these experiences help people achieve
  • You have a built-in audience of 100 million+ people who rely on our product for help
  • You'll establish many of the processes to make this team successful

Minimum basic qualifications:

  •  5+ years content strategy experience
  • You will have experience working in user experience (with Designers or Product Managers)
  • You are comfortable with a fair amount of autonomy, as your manager is likely to be based in a different office
  • You know how content fits into great products and where content fits into the product design process
  • Pitch partners on your ideas
  • Appetite for learning new financial scenarios so you can make them easily digestible
  • Passion for Credit Karma's mission in making financial progress for everyone
  • Portfolio of relevant writing/content strategy work

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

COVID-19 update (US Jobs Only):

Credit Karma believes that vaccines are one of the most powerful tools to fight COVID-19 and save lives. We also believe that in order to work toward our mission of helping people make financial progress, people first and foremost need their health. All employees are required to be fully vaccinated against COVID-19 prior to their start date unless otherwise approved for an exception as may be required by law.

Privacy Policies:

Credit Karma is strongly committed to protecting personal data. Please take a look below to review our privacy policies:

  • GDPR Privacy Policy
  • California Consumer Privacy Act (CCPA)
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Technology we use

  • Engineering
  • Product
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Objective-CLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • KubernetesFrameworks
    • KafkaFrameworks
    • GraphQLFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign

What are Credit Karma Perks + Benefits

Credit Karma Benefits Overview

Health and Wellness
Our employees’ physical and mental well-being is important to us. We offer competitive benefits to make sure employees are taken care of inside and outside of the office. We offer medical, dental, vision, mental health and life insurance coverage. We also offer a 401(k) matching plan, paid time off, holidays (including your birthday), and generous paid bonding for all new parents within the first year of birth. In addition to gym subsidy, we offer yoga, meditation sessions and a spa to relax. And because the belief is that all employees should share in the success of Credit Karma, every one receives stock options.

Professional Development
Credit Karma is committed to learning and development programs for employees, both professionally and personally. We offer a generous annual stipend for continued education, training workshops, conference opportunities, etc. We also have mentorship, coaching for developing leaders and a people manager onboarding program. Our Internal mobility program is designed to help our employees take ownership of their career and make progress within Credit Karma.

Perks
The fun and relaxed office environment means a casual dress code, ping-pong breaks, arcade games, and regular company events, such as happy hours, field day, and sporting events. Employees never go hungry with a fully stocked kitchen, filled with breakfast foods, drinks, and endless snacks. There is even an onsite barista.

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning

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