JPMorgan Chase
Hybrid

Sales Optimization Experience Design Architect

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Job Description Chase is looking for an experienced, broad-minded Experience Design Architect to establish creative & strategic design leadership across our Sales Optimization product. Design is core to the transformation of product development at Chase & designing tools with contemporary user- & human-centered practices.
Working alongside cross-functional Managing Directors, the Experience Design Architect leads efforts that cross multiple lines of business. A facilitative leadership style helps drive this shift with senior design, research, product, & engineering leaders to envision the evolution of Sales Optimization.
The Experience Design Architect leads, facilitates, guides & mentors teams to be more customer-centric, experimental, holistic, & to constantly challenge themselves to deliver outstanding new experiences. An Experience Design Architect focuses their energies on strategic & creative leadership.
What You'll Do

  • Partner with product, engineering, and business leaders across multiple Lines of Business to plan roadmaps, gather requirements, and structure work for multiple product lines, and looking forward up to one year
  • Drive creation of new product and business strategy at the intersection of user needs and business goals, spearheading the development of experience-led visions ("north stars") for Sales Optimization
  • Work the broader organization to make the change needed to realize the product and business strategy
  • Realize success in your work primarily through business outcomes
  • Coach your direct senior leadership on what to unblock, in order to realize success at scale
  • Collaborate with technology leadership to address problems at the software architecture level
  • Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams
  • Diagram cross-product line experience
  • Decompose strategy and vision across products across product lines, guiding each product line as to how they fit in the larger vision
  • Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique
  • Establish UX metrics for Sales Optimization
  • Go beyond standard UX project planning to specify program plans that operate at multiple scales (weeks, months) at once, and look forward up to two years
  • Prepare design team members for presenting their work to others
  • Support recruiting processes, reaching out to potential candidates, conducting technical assessment of candidates' design capabilities
  • Work with design, research, program management, and product leaders on process for product development
  • Advance Chase's practice in craft capabilities, internally through mentorship and training, externally through writing and conference presentations

Our Desired Profile

  • Has successfully managed moderate-sized teams (10+ people)
  • Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
  • Experience leading the design of complex products, services, and/or product suites (complex means: multiple platforms or channels; multiple audiences to address; complicated information and data to manage and make clear)
  • Experience leading a program of work across multiple teams through full product development cycles in discovery, concepting, prototypes, specifications, and enablement across design teams
  • Established and evangelized user-centered and human-centered design approaches
  • Experience working with executives on crucial, fuzzy, ambiguous, 'Big Picture' strategic challenges that touch many teams
  • Understands Operating Committee-level (the most senior in the company) strategy, and how the LOB strategy connects with that, as well as current industry dynamics
  • Expertise in core craft skills such as Interaction Design, Service Design, and Information Architecture , and experience working in SalesForce
  • Strength in adjacent skills such as User Research, UX Writing, and Prototyping
  • Strong facilitation skills and experience employing a variety of methods and techniques to run complex design-led workshops
  • Deep expertise in journey and service mapping, storytelling, product design, problem framing and solving design problems . Experience designing Operations/Servicing experiences.
  • Able to show how their understanding of technical constraints and opportunities informed design solutions
  • Strong presentation skills that showcase ability to articulate strong design rationale, connect design decisions to broader strategic and business decisions, and compel executive stakeholders to action


About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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