Product Designer at Talkdesk (Remote)

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At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences. 
We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

The opportunity

At Talkdesk, Product Designers are responsible for the whole design process, from product discovery to delivery.

As a Product Designer, you will be working with a multidisciplinary team, from product managers to engineers, discovering UX findings with customers and end-users, defining, leading, analyzing, and sharing UX research and design studies to better understand our users and help answer the core questions of the business. 

  • The product you will be working on is related to “Talkdesk Feedback - Analytics & Insights” for the contact centers industry and aims to collect and understand the voice of the customer at the heart of the contact center;
  • Your manager will be Ishkhan Adamyan; he will offer guidance and support along your journey;
  • We have a high-sharing team that learns from each other. Our design community includes 60 designers and is growing;
  • Designers have a seat at the table with Product and Engineering colleagues.
What you will be doing
  • Help and collaborate on UX product vision and strategy definition for Talkdesk Feedback product;
  • Make UX discoveries with other designers and product teams remotely with end-users;
  • Co-design with peers and deliver design work that meets user needs, business requirements and technical feasibility;
  • Sketch and prototype ideas to quickly assess their viability and design the fine-grained details of components, interactions, and transitions;
  • Test the prototypes with end-users and refine the designs to improve the user experience;
  • Document the design specifications and UX guidelines of the visual artifacts;
  • Evangelize the importance of design and UX research as part of Talkdesk’s Design System;
  • Be a host and active contributor to design discussions, workshops, and agile ceremonies;
  • Guide our junior in processes and share knowledge. 
What skills you need
  • At least one year of experience in similar positions;
  • Highly self-motivated and able to work without supervision;
  • Comprehensive understanding in applying user-centered design methodologies to tackle complex product problems;
  • Experience working in enterprise web applications;
  • Good knowledge of UX research methods and passion to share this knowledge with others;
  • Experience defining, conducting, and analyzing usability sessions with end-users and usability reviews with designers;
  • Comfortable with end-to-end processes—from discovery to execution, lo-fi & hi-fi prototyping skills;
  • Clear and objective communication skills adjusting to PMs, developers, designers, and other team members;
  • Ability to provide constructive and effective feedback to guide and help team members achieve a positive outcome. Walk the talk;
  • Passionate about solving complex design challenges that will improve people’s lives.
What will put you ahead
  • Experience with User Research activities;
  • Experience or interest in SaaS or enterprise applications;
  • Experience developing an enterprise UX Research capability;
  • Experience working with complex Design Systems;
  • Ability to co-work independently and from a remote location;
  • Ability to discover and apply patterns that will be consistent with existing experience;
  • Experience working in an agile iterative methodology;
  • Experience in sharing and learning on Pair design and Design critique sessions.

If you have a portfolio online or PDF, featuring examples of products, enterprise projects that you can share with us, feel free to share it.

“A portfolio highlighting your design process and past work shows others who you are as a designer.” 

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.
More Information on Talkdesk
Talkdesk operates in the Other industry. The company is located in San Francisco, CA and Lehi, UT. Talkdesk was founded in 2011. It has 1661 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Health Insurance Benefits, Life Insurance and 401(K). To see all 22 open jobs at Talkdesk, click here.
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