LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

You can operate in a fast paced, dynamic environment 

You can build partnerships that move our business forward

You see feedback or failure as motivation to learn and to grow

You believe data-driven decision making is the norm

You relate to our core principles (link) and want to work with Conversational AI experts

We are an innovative, intent-driven company that believes in building the future and we are looking for growth-minded, unconventional thinkers, developers, and builders to join the team.

About the Team

Our goal is to deliver the next-generation of Conversational AI (CAI). Towards this, we are building a multidisciplinary team of engineers and scientists to create a dialogue manager platform that can provide elegant conversational experiences at scale. We are looking for a high-performing Product Designer to join our team to design delightful experiences to construct and author conversational experiences. 

In this role you will:

• Join the dialogue management team to deliver state-of-the-art products at a global scale to tens of millions of consumers.
• Set design requirements based on product requirements & information from internal teams and user research and explore different design solutions.
• Conduct user research, interviews, surveys and usability studies, translating findings into wireframes and prototypes and validate designs through usability tests.
• Collaborate with the cross-functional team by creating user flows and mockups in order to visualize and share your ideas.
• Consistently iterate and present your design solution in design review sessions.
• Deliver detailed, clear and accurate UX/UI designs to developers.
• Assess the impact of your designs and usability changes.
• Conduct industry research and stay up-to-date on best practices and emerging technologies & tools.
• Support sales and marketing teams with design collateral.

Minimum qualifications:

• 4+ years of experience designing modern and complex web experiences 
• Experience creating wireframes, clickable prototypes, design specs and detailed software visual design.
• An online portfolio showcasing a wide range of product design work.
• Deep understanding of information design fundamentals such as typography, layout, and information hierarchy
• Experience with usability testing and data driven methodologies
• Outstanding written and verbal communication skills, and ability to present work, ideas and suggested solutions to executives and stakeholders in English
• Experience working with design tools like Figma, Sketch, or Balsamiq
• Proven experience in working with development and product teams.
• Understanding of HTML & CSS, and ability to discuss possibilities and constraints with developers.
• Experience supporting sales and marketing teams with Go-To-Market efforts

Preferred qualifications

• Experience with Conversational Interfaces
• Experience with Artificial Intelligence and Machine Learning
• Experience working with cross-functional teams

Why you’ll love working here: 

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer top-tier tech & data science colleagues, along with opportunities to push your own limits. We embrace invention and experimentation. You’ll have great benefits and flexible time off to keep your mind fresh. Most importantly, you’ll have the ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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