Product Designer at BigCommerce

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BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.

We are equally passionate about growing our employee’s careers and providing them an incredible experience as we rapidly expand across the globe. We are proud to have been recognized numerous times for our product and workplace culture. We empower our people and customers to build, innovate and grow, so together we can redefine the ecommerce industry.

As a leading open SaaS solution, BigCommerce provides merchants with sophisticated enterprise-grade functionality, customization, and performance with simplicity and ease-of-use. Tens of thousands of B2B and B2C companies across 120 countries and numerous industries use BigCommerce to create beautiful, engaging online stores, including Ben & Jerry’s, Skullcandy, Sony, and Woolrich. Headquartered in Austin, BigCommerce has offices in San Francisco, Sydney, and London.

Our mission is to power unrivaled ecommerce success at every stage of our customers’ growth. We equip growing businesses with the world’s most effective platform for creating beautiful stores, attracting customers wherever they shop, and generating sales. Online businesses using BigCommerce can outsell and outperform those on other platforms.

About the role

Product designers at BigCommerce are part of the entire product development process, from concept to launch. They work closely with product managers, UX researchers, and engineers to build end to end solutions by understanding the customer problem, iterating on solutions, and shipping finished products. As a Senior Product Designer at BC you will have autonomy to shape the products you work on, while being able to learn from and collaborate with a collaborative team of seasoned professionals.  

As a Product Designer you will cultivate an understanding of customer problems and craft experiences that enable our merchants and their businesses to flourish and succeed. You’ll define the experience for managing customers – people who purchase from a merchant’s store – in BigCommerce and partner with stakeholders to explore how merchants sell to other businesses (B2B) and its impact on the Customers domain. Your work will be crucial to set a long term vision for B2B and further our mission to help our merchants grow their businesses and sell anywhere. 

What you’ll do

  • Collaborate with product managers and engineers to identify product direction, feature set and behaviors for Customers.
  • Explore the problem space through the lens of merchants, developers and partners, competitor solutions in the market and trends in e-commerce.
  • Run user interviews and validation of designs, in partnership with product management and user research. 
  • Create flows, sketches, prototypes, wireframes, and high fidelity mockups to communicate concepts, solicit feedback, and validate solutions; facilitate an aligned vision among your team and stakeholders.
  • Collaborate with other designers to determine appropriate usage and evolution of patterns, ensuring our solutions are consistent and familiar.
  • Work collaboratively with design leadership to inform and improve processes, tooling and culture.
  • Lead by example - do great work and share what you’ve done with others at BigCommerce.

You are:

  • Collaborative. You understand that solving problems for our users is a team sport. 
  • A systems thinker. You understand how to define guidelines with structure and flexibility to make the product desirable and usable. Taking the complex and making it simple is a challenge that brings you joy.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You have a desire to learn about technology, design, ecommerce, your users, basically anything that will make you a better designer. 
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience and what are ‘bells and whistles’.
  • User-centered. You care deeply about your users and take extra steps to ensure your designs are addressing their problems.
  • Seasoned. You’re comfortable working in a fast paced environment and understand the design process well enough to know when to employ it and when to skip steps. 
  • Fun! You're flexible, fearless, and excited to help build something awesome.

Skills & Abilities:

  • 2+  years experience working as a product designer shipping successful products to users
  • A portfolio that demonstrates problem solving through end-to-end design from discovery to delivery, showcasing strategic thinking, visual and interaction design 
  • Ability to understand business goals, think strategically and work cross functionally across teams
  • Experience with and appetite to work on large-scale, integrated solutions for SaaS or complex enterprise applications; designing publishing or web page building tools a plus
  • Excellent English verbal and written communication skills
  • Expertise designing and prototyping in tools like Figma, with exceptional attention to detail
  • Have worked closely with engineering teams in a Scrum or Agile framework

What's in it for you

  • Work for the product company and directly with our customers and partners
  • Collaborate with local and international teams
  • Learn from a team of senior professionals
  • Be a part of a fast-growing company
  • Flexible working hours
  • Competitive salary and benefits 

#LI-BW1

Diversity, Equity & Inclusion at BigCommerce
 
Our employees make the difference. At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.

Learn more about the BigCommerce team, culture and benefits at https://careers.bigcommerce.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ErlangLanguages
    • Objective -CLanguages
    • ScalaLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AjaxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • jQueryFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • SketchDesign
    • Adobe Creative SuiteDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS

What are BigCommerce Perks + Benefits

Culture
Volunteer in local community
We encourage our employees to give back to our local communities through volunteer work. BigCommerce provides two paid Charity/Volunteering Leave days per calendar year to all permanent employees.
Partners with Nonprofits
Each year, the BC family partners with Partnerships for Children to help kids in the Austin area who have been taken from their homes and are living in protective custody during the holidays.
Friends outside of work
Eat lunch together
Intracompany committees
We empower employees to define our culture in the areas of Wellness, Community/Volunteering and Team Building through our BigCommerce Employee Resource Groups (ERGs).
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
BEmpowered for women, non-binary people, and allies; BProud for LGBTQ+ and allies; B-United for Veterans and allies; BCinColor for people of color and allies; BigFamily for caregivers and alli
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
National United HealthCare PPO & HDHP plan options with deductibles as low as $500, coverage up to 100% for in-network services and low monthly premiums
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
BigCommerce offers equity to employees through a number of different occasions, including an annual equity performance review period.
Child Care & Parental Leave Benefits
Child Care Benefits
Subsidized placement services for child care.
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Unlimited vacation policy for salaried team members and generous accrued time off policy for non-exempt team members.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees parking in a garage on the property.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
BigCommerce offers a variety of opportunities for learning and development from training sessions and workshops, to different conferences to attend.
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Career mentorship is available.
Continuing Education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

A free online store to help you live out your entrepreneurial dreams. Competitive compensation packages. Pet Insurance. Comprehensive health insurance coverage that starts on day one. Open vacation policy for salaried team members and generous accrued time off policy for hourly team members. Employee-driven team building activities like hackathons, paintball, rock climbing, social sports leagues, movie nights, river floats, etc. Peer to peer rewards and recognition program. Paid parental leave and adoption assistance for new parents. Employer-paid life insurance and disability coverage. Educational assistance for qualified pre- and post-grad courses.

We empower our employees to define culture in the areas of wellness & fitness, community & volunteerism, and team building through local culture clubs to help our employees connect. Our Employee Resource Groups (ERGs) support our diverse workforce through supportive, inclusive networks that help develop awareness and respect across the company. Additionally, we use programs to support our learning culture including our Learning Through Sharing Program, Lightning Talks, Lunch and Learns, Book Clubs, and guest speakers. We sustain our culture by understanding what drives our employees' engagement, measuring that engagement, and implementing initiatives to continue to make BigCommerce an even better place to work

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