Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
How you'll make an impact
Xero Product Designers are responsible for designing beautiful, enabling and meaningful experiences that solve genuine customer problems. As a Product Designer you'll work on small-medium scale projects within a product area of a portfolio and contribute to larger scale projects as part of a team.
What you'll do
Design practice and thinking Work with your Design Manager and more senior product designers to understand the Product Design vision and direction and build your design practice, focusing on consistency and quality of execution within your product design delivery.
• Promote the value of design and collaborative practice across spheres of influence and participation
• Conduct desk research including domain and competitor analysis, interaction/design trends and 'best of' examples
• Analyse relevant considerations such as research insights (when not directly involved), product strategy and roadmaps, technical environment and constraints
• Contribute to the definition and articulation of 'the problem'
• Create simple frameworks such as wireframes low/high-fi, visual frameworks, which articulate the components, journeys and elements required to solve 'the problem'
• Explore ideal future concepts that meet customer needs in the best possible way
• Work with others to develop phased design solutions that bridge the gap between a future state and current patterns, XUI design system and other relevant constraints and considerations
• Create prototypes which tangibly demonstrate a proposed concept or solution
• Collaborate with other designers to test ideas, share challenges, seek feedback and build quality in your practice
• Collaborate with content designers to ensure content within an experience is consistent, 'fit for purpose' and meets customer needs
• Develop detailed interactions and interfaces which are smart and contextually relevant
• Present and communicate design work to a range of different audiences
• Create effective handover materials which clearly communicate how the design should look and behave throughout interaction flows and journeys (e.g. User flow diagrams, design specifications, experience/interaction specifications etc)
Design research and testing Contribute to identifying research opportunities, planning and undertaking research and testing relevant to your product area.
• Participate in generative user research to understand customer underlying goals, needs, behaviors and pain points (where necessary)
• Participate in the synthesis of research data, drawing out and articulation of insights
• Participate in user testing
Relationship management Develop effective cross functional relationships and build influence
• Participate in cross functional team workshops
• Collaborate with cross functional teams to ensure proposed solutions balance user needs, business strategy and technical constraints
• Collaborate with development teams during sprints to provide design QA and problem solve issues as they arise
Success looks like

• You're delivering designs on schedule against agreed deadlines, to the highest quality standards.
• You're consistently delivering high quality solutions to meet customer and business problems
• You're collaborating and contributing to your Design, Product, and Development teams

What you'll bring with you

• Track record of delivering quality design experiences
• Track record of solving customers' problems through design
• Excellent communication skills and experience working directly with engineering and research teams
• A portfolio that demonstrates high-quality design outcomes, contributing to user experience and business value
• Skill and experience across the design process from uncovering customer needs and pain points, to executing elegant interfaces

As a permanent remote worker at Xero we want to ensure you are getting the same #beautiful employee experience as our in-office Xero's. Permanent remote Xero's will benefit from a virtual ergonomic work assessment and funding to assist with the improvement of your at home work setup. Xero will also fund up to 4 trips a year to your most relevant region Xero office. You are part of our #team and we want to see you thrive!
About Xero?
Diversity of people brings diversity of thought, and we like that. A collaborative and inclusive environment is important to us. Working at Xero will provide you with a diverse and inclusive environment alongside people who will respect, challenge and support you to have fun while you do the best work of your life. We are a place where personal development, innovation, and well-being are not just inspired but celebrated.
We value our people and offer a wide range of compelling benefits and perks, including Xero shares and great parental leave policies. Xero's collaborative culture is underscored by our values - #Ownership, #Challenge, #Beautiful, #Human and #Team - which empower us to understand and serve customers, attract top talent and continuously innovate. From the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.
Xero strongly encourages employees and contractors to be vaccinated against COVID-19 in order to work from a Xero office, or engage in any face-to-face Xero business.