Upwork
Upwork is the world’s work marketplace connecting businesses with independent talent.
Remote
Remote

Product Designer - Payments at Upwork

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Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

Our Upwork Remote team is responsible for enabling clients to onboard, manage and pay their remote and international workforce. As the dedicated product designer on this team, you will work closely with your PM, Eng, and research partners to design end-to-end experiences from discovery, ideation, through execution and production. You will have a huge impact on a core company initiative.

In this role, you’ll dig into user challenges, define mental models, and uncover ways to provide engaging, intuitive, and high quality user experiences. You’ll also support our mission of creating economic opportunities so people have better lives – and at a time when this is more urgent than ever.

You’ll also be part of a talented, supportive and collaborative team of designers, researchers, and content designers who gather frequently to share work, get feedback, socialize and learn from each other.

Your Responsibilities:
  • Be curious. Learn about our users, build deep empathy for their needs, advocate for them and deliver impactful experiences that connect their goals to business context.

  • Collaborate with our user researchers, product managers, data scientists, developers, and fellow designers to frame problems and take ideas from concept through implementation

  • Create designs that are flexible across multiple touchpoints from desktop to mobile.

  • Care about quality and the fine details of our product design, producing attractive solutions that encourage trust, connection, and joy

  • Communicate and share your concepts to a broad range of partners, ranging from strategy and experience concepts to detailed design systems and assets

  • Further strengthen our design team through mentorship, design critiques and knowledge sharing.

What it takes to catch our eye:
  • Strong knowledge of your users and determination to keep them and their goals at the heart of everything you do.

  • Curious and innovative, asking “what if” and exploring multiple angles and possibilities.

  • An excellent teammate. You believe we are stronger together and are energized when you’re in a room (a virtual room) with smart, outspoken people.

  • Diligent about design details. You produce pixel tight, attractive work that other companies will look to emulate.

  • Experience designing flexible, responsive UIs that are sophisticated for both desktop and mobile

  • A strong work ethic and a readiness to focus and commit. You can lead a project from start to finish and passionately pursue high-quality designs that deliver memorable experiences that users will love!

  • A growth mentality, You look to tackle new challenges and stretch your abilities to improve the team, the business and yourself.

  • You assume the best in people and treat everyone with kindness and respect.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We’re a remote-first organization supported by offices in Santa Clara and Chicago, working together to create exciting remote work opportunities for a global community of professionals. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We build amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SymfonyFrameworks
    • TensorFlowFrameworks
    • Vue JSFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • AWS RedshiftDatabases
    • PrestoDatabases
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What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Our employee resource groups include Up & Out (LGBTQ), Women at Upwork, Black Initiative Network, Que Tal (Latinx), Upwork Veterans, Upwork Family and Asian Professionals for Excellence.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork provides an annual HSA contribution. You may also contribute pre-tax dollars to a Health Care FSA and Dependent Care FSA account.
Disability Insurance
Upwork offers both short term disability (STD) and long term disability(LTD) insurance.
Dental Benefits
Upwork provides your dental coverage through MetLife with a PPO plan offering.
Vision Benefits
VSP Vision offers a broad array of services for employees at Upwork.
Health Insurance Benefits
We offer Anthem Blue Cross PPO and HSA plans and you may choose the best plan for you and your family.
Life Insurance
Life Insurance coverage of 2X up to $300,000. Employees can also purchase coverage for a Spouse/DP and child(ren).
Pet Insurance
Nationwide Pet Insurance now provides coverage to all pets within your life!
Wellness Programs
Upwork offers an on demand mental health platform, Ginger.IO, along with a parenting support tool, Cleo.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Upwork offers a traditional pre-tax 401(K) along with an after-tax Roth IRA option.
401(K) Matching
Upwork matches 50% of every dollar contributed by employees into their 401(k) up to $5,000 per year. Employers match is fully vested after 1 year of service.
Company Equity
Upwork offers equity as part of our standard compensation package.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts. In addition, we offer a $100 monthly credit from Trusted for backup and emergency child care services.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family. We offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Upwork encourages a healthy work-life balance. For your convenience we allow you to work from home on Wednesdays.
Family Medical Leave
For eligible employees, FMLA provides up to 12 weeks of unpaid leave for any circumstances regarding your personal health condition or to take care of a family member.
Adoption Assistance
Upwork will reimburse up to $3,000 for eligible fertility or adoption related expenses per plan year.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
The Upwork Foundation has asked that 1% of employees time be used for giving back to the community and volunteering.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
You can elect up to max of $260 pre-tax for transit and parking. Upwork will match 50% of your pretax contributions each month.
Company Outings
Free Daily Meals
Upwork provides lunch on a daily basis from local Chicago restaurants.
Game Room
Stocked Kitchen
Upwork has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Fitness Subsidies
We reimburse employees up to $50 per month for fitness related expenses. We have a corporate partnership with 24 Hour Fitness, but you can apply to your preferred gym or approved wellness expense.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available

An Insider's view of Upwork

What's something quirky about your company?

The best part of our company culture is our Work Online Wednesdays, it gives me a better understanding of the experiences many clients and freelancers have using Upwork to grow their business. It's also important to me that Upwork values championing the future of work by empowering its employees to work flexibly each week.

Maggie

Mid Market Account Executive

What's the biggest problem your team is solving?

The Enterprise team is solving for how organizations engage talent and how talent finds opportunity. In an "on-demand" economy, technology has changed the way we commute, lodge, and shop. The workforce is rapidly evolving and technology is fundamentally changing work now, too.

Mandela

Enterprise Account Executive

How does the company support your career growth?

I started my professional life in HR and due to the shifting labor market, I saw an opportunity to be part of something special with Upwork. I took a leap into the unknown as the second sales rep in the Chicago office. Fast forward a year and a half later, I’ve been able to grow my career from sales rep to leading the first Mid-Market sales team.

Angela

Sales Manager

How do you make yourself accessible to the rest of the team?

Making myself available before and after working hours demonstrates commitment to seeing them grow and succeed. Casual sit downs over coffee outside the office to get to know individual contributors and managers on a more personal level allow me to further understand what drives and motivates them inside and outside of work.

Natalie

VP, Enterprise Solutions

Jobs at Upwork
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Remote
3 weeks ago
As a Senior Manager, User Research on the User Research team, you will drive research for one of our company’s top strategic pillars! By owning key research workstreams, you will have the opportunity to generate insights that help reinvent how companies and talent connect and work together. You will bring the power of insights to design and business decisions. You will be empowered by a strong design and research culture to conduct research that results in products, messages, and experiences that help millions of users collaborate with distributed teams!

Financial Systems Analyst - Anaplan

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The candidate is responsible for operational support, gathering and

Senior Technical Product Manager

Upwork
Remote
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Do you have a passion for technology or more importantly what

Senior Manager, FP&A- R&D

Upwork
Remote
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork is looking for a Senior Manager, FP&A- R&D to help make sound

Lead Analyst, Brand Analytics

Upwork
Remote
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork is looking for someone to lead analytics for our Brand

Senior Manager, FP&A- R&D

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork is looking for a Senior Manager, FP&A- R&D to help make sound

Tools Effectiveness Manager

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Tools Effectiveness Manager will play a pivotal role on the

Recruiting Manager, Enterprise Talent Services

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As a key leader of the Enterprise Talent Services team, the

Account Executive | Private Equity & Venture Capital Channel

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. In 2020, Upwork launched a channel specific to Private Equity &

Director of Engineering , Pricing, Monetization and Market Design

Upwork
Remote
1 day ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Pricing, Monetization and Market Design team is responsible for

Senior Product Designer - Project Catalog

Upwork
Remote
1 day ago
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Senior Director, Customer 360

Upwork
Remote
1 day ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Upwork Customer Experience team is a part of Upwork’s Product

Customer Advocacy Manager

Upwork
Remote
1 day ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork’s Customer Advocacy team are passionate storytellers on a

Commercial Counsel

Upwork
Remote
1 day ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork’s Legal & Policy Team is comprised of a special group of

Data Science, Tech Lead Manager

Upwork
Remote
1 day ago
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Senior Product Manager, Virtual Talent Bench and Social Graph

Upwork
Remote
1 day ago
Upwork is the virtual talent bench for clients - where they can discover, organize and access talent to augment their teams. For talent, Upwork is their rolodex of go-to clients and talent they want to collaborate with. You will bring this vision to life, conceiving and building innovations to the customer experience that make it easier than ever before to work and hire independently. You will lead a pod of designers, engineers, marketers, a PM, a writer, an analyst and a researcher to execute this high visibility and high impact initiative.

Senior Product Manager, Virtual Talent Bench and Social Graph

Upwork
Remote
1 day ago
Upwork is the virtual talent bench for clients - where they can discover, organize and access talent to augment their teams. For talent, Upwork is their rolodex of go-to clients and talent they want to collaborate with. You will bring this vision to life, conceiving and building innovations to the customer experience that make it easier than ever before to work and hire independently. You will lead a pod of designers, engineers, marketers, a PM, a writer, an analyst and a researcher to execute this high visibility and high impact initiative.

Digital Marketing Specialist - Display and Paid Social

Upwork
Chicago, IL
2 days ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As the Paid Acquisition Specialist, you will join the Acquisition

Senior Product Marketing Manager - Product Integrations

Upwork
Chicago, IL
2 days ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As a Senior Product Marketing Manager, you’ll be in a lead role of a

Senior Manager, Marketing Operations

Upwork
Remote
3 days ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork’s Lifecycle Marketing team is responsible for developing and

Lead Program Manager, Upwork Professionals

Upwork
Chicago, IL
3 days ago
Lead Program Manager, Upwork Professionals Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.   An Upwork Lead Program

Digital Marketing Specialist - Display and Paid Social

Upwork
Remote
3 days ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As the Paid Acquisition Specialist, you will join the Acquisition

Product Manager, Data Standardization

Upwork
Remote
1 week ago
Upwork is looking for a Product Manager who is passionate about enabling people across the globe to find each other and collaborate. You will be a part of the team responsible for Data Standardization, where talent and clients build relationships and do meaningful work together.

Senior Engineering Manager, AdTech

Upwork
Remote
6 days ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. We’re building a new AdTech team to build out Upwork’s Ad products

Director of Diversity, Inclusion & Belonging

Upwork
Remote
1 week ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As the Director of Diversity, Inclusion & Belonging, your focus will

Director of Diversity, Inclusion & Belonging

Upwork
Chicago, IL
1 week ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As the Director of Diversity, Inclusion & Belonging, your focus will

Sr. Human Resource Business Partner - Sales & Marketing

Upwork
Remote
1 week ago
We are looking for a strong HR Business Partner to build a culture of engagement and drive business results by delivering measurable and sustained value-added solutions. As a consultative and trusted advisor to all levels of our management team, you will be the first point of contact on numerous day-to-day HR matters. Are you a champion of driving diversity, inclusiveness and belonging in the workplace? Do you have a passion for the people side of business and love helping people reach their potential? If you said yes to any of these, you can make a meaningful contribution in this role