Orchard is transforming the way people buy and sell their homes.

Product Design Lead at Orchard (Remote)

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About Orchard

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. 

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 700 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role

Orchard is seeking a Product Design Lead to join our team helping us deliver a seamless experience to our customers by reducing the complexity of end-to-end real estate transactions. Our product acts as an operational hub to centralize processes across all of our users ranging from home advisors to title agents, lenders and even construction teams, enabling a consistent and delightful customer experience. As a Product Designer on this team, you will have the opportunity to develop domain expertise, work directly with our in-house real estate and operations teams, and design experiences that directly impact our business and customer experience.

In this role you’ll work on projects ranging from designing intuitive workflows and tooling to support our in-house agents, to creating net new features and experiences for our consumer facing product, and even contributing to our new and evolving internal design system.  You will own the design process end-to-end, identifying opportunities through user research and translating insights into simple and usable experiences that make a meaningful impact on Orchard’s success and allow us to deliver on our mission of making buying stress-free, fair, and simple. The ideal candidate has hands-on experience working on fast-paced, collaborative teams and a passion for solving complex consumer problems from ideation to execution.   

What You’ll Do Here

  • Lead the design of new products and features to serve the needs of our internal team members and end customers.
  • Collaborate with Product Managers and Engineering partners to drive strategy and planning of Orchard’s mortgage experience; articulate the long, medium and short term opportunities to stakeholders and senior leadership.
  • Lead user research related to the mortgage experience (with end customers and our in-house Home Loans team), and communicate insights to help the team deeply understand the customer problems were solving 
  • Work iteratively to validate hypothesis, understand how customers are engaging with the product and identifying opportunities to improve our rethink our solutions to drive critical business goals alongside a delightful user experience 
  • Act as a leader within the Product Design team, collaborating with other designers to level up with quality of work and increase the impact of the team overall
  • Play a key role in shaping the future of Orchard

We’d Love to Hear From You if You Have:

  • 5+ years experience designing digital products and systems, ideally working on consumer facing products
  • An established process for thinking through complex problems and an ability to analyze and resolve UX flows that bridge the online and offline experience
  • Deep empathy for the customer that drives design and product decisions
  • Excellent communication skills, ability to collaborate with a variety of stakeholders to drive work forwards.
  • Experience surfacing product initiatives and identifying opportunities for design-led projects and the ability to successfully advocate for work.
  • Lead complex design projects independently, sharing work frequently with feature teams, designers, and senior/executive leadership to get buy in and maximize impact
  • Eagerness to learn, a track record for being self-driven
  • A bias to action and are able to work creatively to unblock yourself, balancing quality and time to drive impact
  • Ability to lead and influence without being the a direct manager
  • Interest and excitement about complex systems and solving new, challenging problems in a sector ripe for innovation

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Candidate Location Eligibility:
Atlanta, GA
Austin, TX
Dallas-Fort Worth, TX
Houston, TX
New York City, NY
San Antonio, TX

What are Orchard Perks + Benefits

Orchard Benefits Overview

We offer flexible and unlimited paid time off, comprehensive benefits, generous paid parental and family leave, retirement and insurance plans, and much more. We also provide an array of wellness resources such as in-person and virtual primary care, on-demand therapy, free fitness classes and discounted gym access, and mental health offerings. We make time to celebrate wins and unwind together with monthly town hall meetings, team lunches and celebrations, gatherings outside of the office, participation in recreational sports leagues, and more!

Volunteer in local community
To celebrate Orchard's 5th anniversary (and something we now plan to do every year!), our employees participated in a week of service racking up over 700 volunteer hours.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Orchard's leadership team is comprised of over 35% of women.
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
onboarding, brokerage in-depth training, ongoing training for managers
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We understand our employees are people first. We work with our employees on an individual level to determine what they need to be best set up for success. This could mean support for additional trainings, time off for personal reasons, mentors in different departments to broaden networks, and more.

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