Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 700 employees and growing. We've recently raised $100 million in Series D funding at a valuation over $1 billion and have financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to be recognized by Glassdoor, Inc. Magazine, Fast Company and Forbes on their lists of best places to work.

About the Role

Orchard is seeking a Product Design Lead to join our team helping us deliver a seamless experience to our customers by reducing the complexity of end-to-end real estate transactions. Our product acts as an operational hub to centralize processes across all of our users ranging from home advisors to title agents, lenders and even construction teams, enabling a consistent and delightful customer experience. As a Product Designer on this team, you will have the opportunity to develop domain expertise, work directly with our in-house real estate and operations teams, and design experiences that directly impact our business and customer experience.

In this role you’ll work on projects ranging from designing intuitive workflows and tooling to support our in-house agents, to creating net new features and experiences for our consumer facing product, and even contributing to our new and evolving internal design system. You will own the design process end-to-end, identifying opportunities through user research and translating insights into simple and usable experiences that make a meaningful impact on Orchard’s success and allow us to deliver on our mission of making buying stress-free, fair, and simple. The ideal candidate has hands-on experience working on fast-paced, collaborative teams and a passion for solving complex consumer problems from ideation to execution.

What You’ll Do Here

Lead the design of new products and features to serve the needs of our internal team members and end customers.
Collaborate with Product Managers and Engineering partners to drive strategy and planning of Orchard’s mortgage experience; articulate the long, medium and short term opportunities to stakeholders and senior leadership.
Lead user research related to the mortgage experience (with end customers and our in-house Home Loans team), and communicate insights to help the team deeply understand the customer problems were solving
Work iteratively to validate hypothesis, understand how customers are engaging with the product and identifying opportunities to improve our rethink our solutions to drive critical business goals alongside a delightful user experience
Act as a leader within the Product Design team, collaborating with other designers to level up with quality of work and increase the impact of the team overall
Play a key role in shaping the future of Orchard

We’d Love to Hear From You if You Have:

5+ years experience designing digital products and systems, ideally working on consumer facing products
An established process for thinking through complex problems and an ability to analyze and resolve UX flows that bridge the online and offline experience
Deep empathy for the customer that drives design and product decisions
Excellent communication skills, ability to collaborate with a variety of stakeholders to drive work forwards.
Experience surfacing product initiatives and identifying opportunities for design-led projects and the ability to successfully advocate for work.
Lead complex design projects independently, sharing work frequently with feature teams, designers, and senior/executive leadership to get buy in and maximize impact
Eagerness to learn, a track record for being self-driven
A bias to action and are able to work creatively to unblock yourself, balancing quality and time to drive impact
Ability to lead and influence without being the a direct manager
Interest and excitement about complex systems and solving new, challenging problems in a sector ripe for innovation

Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

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Candidate Location Eligibility:

Atlanta, GA

Austin, TX

Dallas-Fort Worth, TX

Houston, TX

New York City, NY

San Antonio, TX

Jennifer Litorja

Operations Director

EQUAL OPPORTUNITY

Making major strides in DEI initiatives

Jennifer Litorja loves being part of Orchard’s diversity, equity and inclusion initiatives. She finds the work intensely rewarding — from identifying objectives to strategizing and executing them. She also gleans satisfaction from helping her team grow their careers through goal-setting, direct feedback and planning. “It sends a strong message to individuals because they see the possibility of advancement at the company,” she said.

Belonging can be brought about in different ways, from hosting a variety of inclusive team events to making individuals feel like their voices are heard at work.

Stephanie Brower

Chief Operating Officer

MISSION > TEAM, TEAM > SELF

Humility and respect shape the culture

The idea that mission matters more than your team, and your team matters more than yourself, is a company value Stephanie Brower refers to frequently in the tough decisions she makes as a manager. But above all, Brower leads with humanity. “Admitting when I err and where I need feedback gives the team permission to do the same,” she said. In Brower’s view, culture is built by people, process and technology — in that order. People must feel valued and respected before anything else.

I am responsible for our success and making it clear to the team that we are just that — a badass team aligned around our customers and goals — not a family.

Rahil Esmail

Head of Product

CONSTANT IMPROVEMENT

Taking a chance on employee growth

When Esmail became head of product at Orchard, he didn’t have specific platform product experience. Orchard’s co-founder bet on his success and found Esmail an external mentor who had made a similar transition from consumer products. “I had space to learn the domain before being accountable for its success,” Esmail said. It’s a common refrain at Orchard — employees are given the chance to grow in areas where they express interest, and less experienced team members are often promoted. Esmail himself frequently hires and develops internal transfers on his team.

It leads to happier, more engaged employees who are constantly learning and staying challenged in their roles.

What are Orchard Perks + Benefits

Orchard Benefits Overview

We offer flexible and unlimited paid time off, comprehensive benefits, generous paid parental and family leave, retirement and insurance plans, and much more. We also provide an array of wellness resources such as in-person and virtual primary care, on-demand therapy, free fitness classes and discounted gym access, and mental health offerings. We make time to celebrate wins and unwind together with monthly town hall meetings, team lunches and celebrations, gatherings outside of the office, participation in recreational sports leagues, and more!

Culture

Volunteer in local community

To celebrate Orchard's 5th anniversary (and something we now plan to do every year!), our employees participated in a week of service racking up over 700 volunteer hours.

Partners with Nonprofits

Friends outside of work

Eat lunch together

Daily sync

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Pair programming

Open office floor plan

Diversity

Documented equal pay policy

Dedicated Diversity/Inclusion Staff

Highly diverse management team

Orchard's leadership team is comprised of over 35% of women.

Unconscious bias training

Diversity manifesto

Diversity Employee Resource Groups

Hiring Practices that Promote Diversity

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Wellness Programs

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

Company Equity

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Family Medical Leave

Return-to-work program post parental leave

Company sponsored family events

Vacation & Time Off Benefits

Unlimited Vacation Policy

Generous PTO

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Perks & Discounts

Beer on Tap

Casual Dress

Commuter Benefits

Company Outings

Stocked Kitchen

Some Meals Provided

Happy Hours

Parking

Pet Friendly

Recreational Clubs

Fitness Subsidies

Professional Development Benefits

Job Training & Conferences

onboarding, brokerage in-depth training, ongoing training for managers

Diversity Program

Lunch and learns

Cross functional training encouraged

Promote from within

Mentorship program

Time allotted for learning

Online course subscriptions available

Customized development tracks

Paid industry certifications

Additional Perks + Benefits

We understand our employees are people first. We work with our employees on an individual level to determine what they need to be best set up for success. This could mean support for additional trainings, time off for personal reasons, mentors in different departments to broaden networks, and more.

View full list of perks + benefits

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