FLASH is seeking a Product Design Lead to drive the transformation and evolution of our digital solutions. In this role, you will lead Product Design with a focus on elevating user experiences, solving real-world problems and helping users seamlessly get to their destination - across our B2C and B2B offerings. You will work closely with Product Managers, Designers, Developers, Data Analysts, and functional leaders from marketing, sales, and business development. This is a high impact role - reporting into the VP of Product - that requires the ability to solve problems with the end user at the forefront. 

Our mission is to deliver a first-class user experience across our web, native mobile, and partner platforms. We have a data-centric, collaborative, and iterative culture where feedback and open communication are encouraged. 

#LI-Remote

What you'll do

• Mentor and empower Product Designers throughout the product development process
• Contribute to and help establish our design system
• Iterate and respond to ideas for innovation and improvements based on data, research, analysis, or competitive reviews
• Work with developers to discuss experiences, animations, asset handoff, tradeoffs and other needs in the delivery process
• Communicate your design decisions to stakeholders
• Contribute to high-level strategic decisions within the Product team
• Own experiences from discovery through delivery including participation in user research, concepting, mockup creation, delivery to developers, and Visual QA

What we're looking for

• Ability to manage Product Design operations including leading design processes and building design systems
• Desire to build and scale the Design Team as we continue to grow and create seamless user experiences in the mobility space
• Excellent communication skills and the ability to spread user empathy throughout the organization 
• Prior experience on a product team - designing native applications
• Ability to drive the prioritization and coordination of design work in a fast-paced environment
• Experience with the execution of user research methods including user interviews, usability studies, survey creation and analysis, and diary studies 
• Ability to create UX deliverables including user journeys, user flows, competitive analyses, prototypes, etc.
• Execution of high-fidelity mockups and the ability to deliver designs to developers for devices or platforms with varying technical needs 
• Expertise with design tools such as Sketch and Zeplin, Figma, and Adobe Creative Suite
• Experience with style guides and design systems
• A portfolio demonstrating clean execution of product solutions is required. The ability to communicate design decisions is a must

Nice to haves

• Experience working with Data teams
• Degree in Design, HCI, or related disciplines