Product Design Lead, Carrier Experience
Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.
We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock, Generation IM, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.
This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.
About the role
We’re looking for a Product Design Lead for our Carrier Experience design team. The mission of Carrier Experience is to make Convoy the first, best stop for carriers to find work, win loads, move goods, and get paid.
As a Product Design Lead, you’ll be driving the design and user experience for our truck drivers, dispatchers, and carrier partners. You are a leader who brings a strong, human-centered lens to our experience design efforts and product roadmaps. You help influence our strategy through crisp definitions of our users, their needs, and how these align with Convoy’s business goals. You use your design skills to make our strategy concrete, drive the quality bar of our product experience and design work, and help up-level the team in human-centered design and outcome-focused driven product development.
Our tools are used by thousands of carrier companies and truck drivers in our digital freight network. Your design and user experience work will directly impact and influence how our partners get their jobs done.
As a Product Design Lead, you’ll:
- Take a leading role with cross-functional leaders in product, engineering, and data on the overall strategy for the carrier experience.
- Lead, mentor, and inspire members of your product design team by providing direction and executing high-quality work from discovery to concept to shipping.
- Collaborate across the Product Design org to help UX and Product Design to be highly effective across the company.
- Build strong relationships of trust and psychological safety with your reports and peers by fostering a positive environment where they feel safe to communicate openly, share constructive criticism, and contribute to innovative concepts.
These responsibilities are just the start. At Convoy we believe that you can best contribute by doubling down on your strengths. We encourage you to follow your interests and shape your role for your own growth as well as success for the team.
About You
You’ll thrive as a Product Design Lead if you
- You are excited about the complex work in transportation logistics
- Have demonstrated experience leading UX and Product Design as an individual contributor and team leader (8+ years of experience as a general guide)
- Have demonstrated experience collaborating with a cross-functional team to drive large product and experience initiatives, especially product, data science, analytics
- Have expertise with tools within UX practice
- Have strong knowledge of UX research methodologies with an ability to facilitate sessions, connect with customers, and synthesize findings
- Have experience mentoring and managing early and mid-career designers in a hybrid/remote environment
Benefits:
Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following:
- On demand mental and emotional health benefits through Lyra
- On demand primary care through 98.6
- Generous paid time off
- Paid parental leave program
- Fertility benefit solutions via Progyny
- Child-care and adult/elder-care options through Bright Horizons
- Opportunity to join and contribute to one of our Employee Resource Groups
- Ability to make a real world impact!
Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!