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Product Design Internships (Product Design, Design Technology, UI/Visual, Design Operations)

| San Diego, CA | Hybrid
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
Team Overview
We are the Experience Organization (EO)! We are made up of Product Designers, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers.
We are successful because of the collective minds of diverse individuals within the Experience Organization, contributing to building innovative software that make workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.
We are looking for students who want to learn, grow, and take a giant step early in their career, all while making a giant impact. Weoffer 12-week summer internship opportunities all over the U.S. across various business functions.
Interns will participate in executive speaker series, career development workshops, philanthropic efforts, and team building activities. Additionally, interns will have access to LinkedIn Learning online and dedicated Summer Coach to further grow their careers with us!
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
Why should you intern @ ServiceNow?
Here's what recent EO interns had to say about working at ServiceNow:

  • "I got to work on real projects and was able to directly add value to existing products, and see my work go live in a release!"
  • "We had regular one-on-one meetings, where we talked about my progress and if I needed any additional help."
  • "I really enjoyed the flexibility and independence my manager gave me. I was able to be more creative and perfect my craft along the way."
  • "I was really glad to have important work directed my way rather than a bunch of busywork and leftover tasks"
  • "Face-to-face exposure to senior execs and having candid conversations to learn about the company, helpful team, autonomy to learn and drive my own projects"
  • "I've formed relationship during the summer that I know I will maintain throughout life. Putting yourself out there and letting your ambition shine results in the most rewarding experiences"


Our Design internship opportunities include:
Product Design Intern

  • Working closely with designers on ServiceNow's Design System and Platform design teams.
  • Creating new concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs.
  • Experiencing first-hand the creative processes as they exist in an Enterprise software environment.


Product Design Intern, Visual Design

  • Working closely with designers on ServiceNow's Design System and Platform design teams.
  • Creating new concepts with wireframes, producing high-fidelity mockups, writing detailed documentation, and critically assessing designs.
  • Crafting visuals that help illustrate and help reinforce storytelling from end-to-end.
  • Experiencing first-hand the creative processes as they exist in an Enterprise software environment.


Design Technologist Intern

  • Working closely with designers on ServiceNow's Design System and Platform design teams.
  • Prototyping new concepts in code to produce high-fidelity, interactive experiences for testing and concept validation.
  • Collaborating with designers on prototyped concepts to improve the designed experience for our users.
  • Experiencing first-hand the creative processes as they exist in an Enterprise software environment.


Design Program Management Intern

  • Partner closely with a Design Program Manager to evaluate effectiveness and impact of our existing programs and collaborate on future programs and initiatives that will drive impact for our team.
  • Represent the needs of our team (our internal users) by gathering various research/data points from discovery techniques and measurement strategies around our existing programs and initiatives with the goal to help refine and improve our programs for the coming year.
  • Create, plan, and manage your own 6-week data driven project around improving effectiveness of the design operations team.
  • Participate in planning and facilitation of meetings, and training initiatives.
  • Communicate your findings using tools such as Miro, Microsoft SharePoint, PowerPoint, Excel, and Smartsheet (or bring us suggestions!)


Qualifications

  • Pursuing a Bachelor's or Master's degree in Design, Human-Computer Interaction, Business Administration, Data Analytics, Graphic/Visual Design, Cognitive Science, Human Computer Interaction, Interaction Design, or related disciplines
    • Graduating December 2023, or later
    • Able to work full time for 12 weeks during the summer (May - September)
  • Experience in successfully applying design methods to solving problems and/or project management experience, preferred
  • A go-getter, ambitious problem solver with a growth mindset
  • Comfortable interfacing with various types of people and roles, either in presentation setting, informal stakeholder interviews, or large meetings.
  • Ready to showcasing your work and/or projects in form of portfolio or other formats is required at time of interview


For positions in California (outside of the Bay Area), we offer a base pay of $38.62/hour, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of ServiceNow

How would you describe the company’s work-life balance?

I’m so proud of the way ServiceNow has continued to evolve as an employer who takes care of their people. We have generous parental leave; benefits to support our physical, emotional, and financial wellbeing; an incredibly supportive community; and a culture of trust that manifests in how we work.

Jaime

Vice President and Global Head, Talent Brand

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

What is your vision for the company?

We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

Pat

Chief Technology Officer

What’s the vibe like in the office?

ServiceNow has always been a place where we work really hard, but we play hard. We like each other, and I can honestly say that in 11 and a half years, I have never once had a single colleague say to me, “That's not my job.” Everyone jumps in and is supportive. I've never had that experience working for another company.

Suzanne

Principal Training and Adoption Lead

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Open office floor plan
Employee resource groups
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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