About the job
The Red Hat User Experience (UX) Design team is looking for a Senior User Experience Designer to help us deliver a best-in-class UX for our expanding portfolio of managed cloud services. In this role, you will focus on service optimization which looks to build processes to support the continual improvement of our cloud services through the blending of telemetry data, user research, and UX design principles. You will work closely with a multidisciplinary team of designers, business analysts, UX researchers, and product managers to identify possible user friction areas and design solutions to alleviate them. You should be an experienced interaction designer with a record of utilizing both quantitative and qualitative data to identify areas of possible user friction and creating design solutions to alleviate those potential problem areas. You will work closely with both business analysts and UX researchers. As a Senior User Experience Designer, you should like to collaborate across teams and feel comfortable explaining your ideas and process to other people. You will know when and how to use data to inform design decisions and have a comfort level with analytical tools such as Pendo. You should have the ability to quickly adapt to changing situations, needs, or requirements. You should enjoy mentoring other members of the team by sharing effective processes, tools, methods, and ways of problem solving. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

• Consider an end-to-end UX that spans multi-product onboarding, usage, and support
• Build solid relationships with project stakeholders that help them inspire project deliverables
• Identify common pitfalls in the user-oriented design process and steer teams through the process in an effective manner
• Perform or participate in planning user research to inform or validate design decisions
• Understand and communicate the information architecture, workflows, and processes surrounding the user experience
• Create mockups and wireframes and build relationships with developers to support successful development
• Identify usability issues and make solid recommendations for improvement
• Make time for fellow designers to provide feedback, coaching, and mentorship

What you will bring

• Bachelor's degree or higher in interaction design, visual design, human computer interaction, human factors, computer science, or a closely related area
• 8+ years of experience designing UX for applications
• Ability to adjust your leadership style to a variety of situations; inspire, encourage, and challenge others
• Ability to adapt to a fast-paced environment and unexpected obstacles and to modify work methods in response to new information to accomplish organizational goals
• Experience with agile development; experience with open source projects is a plus

Please send along your portfolio and include links to your work in your resume.
About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.