Job Title: Director of UX Research
Location: Remote - US

WHY YOU’LL LOVE SALESLOFT:

Put Customers First.  Team Over Self.  Focus on Results.  Bias Towards Action.  Glass Half Full. 

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.   

Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft’s category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world.  As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2020, twice by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine.   

We’re redefining an age-old industry! This is challenging work – but our team of brilliant creatives makes the journey thrilling.  We’re fast-paced, innovative, and collaborative.  We pursue excellence in everything and have a lot of fun along the way.  Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft! 

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future.  We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.  

At Salesloft, our User Experience Research Directors are pivotal to our company’s success.  You will be a key member of our fast-growing and high-performing Product Experience team and you will build and lead a team of talented researchers and product analysts to inform our future, best-in-class, user experiences. You are a passionate leader across all phases of the UCD process.  The ideal candidate is inquisitive, pushes methodological boundaries, is a user evangelist, has an eye for the details, and ensures we build world-class experiences based on a deep understanding of how our users work, what they need, and which product designs bring them the greatest delight while they work.  

On a day-to-day basis, you will be responsible for leading and empowering a team of researchers and product analysts to create and deliver product and user research that will inform innovative end-to-end user experiences that meet the needs of our customer’s business goals, make our users work lives easier, and embodies Salesloft’s future vision.  Specifically, you will:

• Guide the strategy, execution, and delivery of impactful research that informs decisions across the product lifecycle.
• Ensure we’re data driven leveraging and driving the analytics generated to understand how our products are used by our customers.
• Work cross-functionally with key stakeholders and partners to identify and prioritize research and telemetry opportunities that will meet both tactical and strategic product goals. 
• Coach and mentor researchers and analysts on the design and execution of qualitative and mixed methods studies that result in high quality, informative deliverables.  Storytelling is a plus! 
• Be seen as a thought-leader and research expert, staying up-to-date on industry trends, competitive landscape, and customer needs.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to create a center of research excellence that builds insight-driven user and product experiences that ensure Salesloft applications are most loved by our users. You will have an opportunity to make a difference. 

WHAT WE’RE LOOKING FOR:

We are seeking a passionate research leader who will create a research culture and define a vision where our talented team of researchers and product analysts will have a deep understanding of Salesloft’s users and ensure that our products and services produce an exceptional experience for our customers and users.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Research Director is the career path for you!

THE TEAM:

Our Salesloft’s User Experience Research team is comprised of up-and-coming researchers who are all aligned on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

The User Experience Research team consists of curious, creative, and results-oriented professionals with a strong problem-solving mentality and a desire to serve our customers.  The Lofters on our team share a few common traits: they are self-motivated, inquisitive, and passionate about making sure everyone puts our customers first and that every member of the Salesloft team has a deep understanding of our user base. 

They are also the epitome of our core values:  Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• Promote a future forward and UCD culture based on insights gleaned from research and data analytics.
• Support qualitative and quantitative research throughout the product life-cycle from early stage generative research, to iterative concept or prototype testing, and through to post-launch measurements.
• Create a data first, metric driven culture where comprehensive analyses, KPI metrics, and product adoption and usage inform designers, product managers, and executives in their day to day decisions.
• Find creative and compelling ways to share and evangelize research and customer insights across the company.
• Have a proven track record of growing, mentoring and retaining high-performing researchers from different disciplines. 
• Advocate passionately for the customer so that the product experience is aligned to user needs and expectations.
• Deliver actionable and relevant insights aligned to both strategic and tactical product and design decisions. 
• Build and influence meaningful cross-functional relationships with product, design, and engineering teams.
• Excellent written, communication, and presentation skills.
• Manage our research tool portfolio.
• 3 or more years of experience with consumer or enterprise applications.
• 5 years of hands-on experience as a UX researcher in a product development context.
• 2+ years of experience managing and developing a UX Research team.

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique 
• Attend an Product Department orientation
• Begin 1:1's with your manager, understand your 30-60-90 plan
• Begin 1:1's with your team members and understand their career goals
• Meet key players in departments that work directly with the research team
• Have an introduction to Salesloft’s hiring strategy and pair with your manager through the hiring process of researchers
• Start attending research team, product experience org,  and leadership meetings

WITHIN THREE MONTHS, YOU’LL:

• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Work with Product and Product Experience Leadership to Identify metrics to measure the research team against and report on them weekly
• Be able to help your direct reports start to achieve their career plans, providing input and guidance
• Operate independently on hiring research employees and facilitate fair and equitable candidate reviews - including offline exercises and interview questions
• Represent the research, analytic and product experience team and find your voice among the greater Product and Engineering team
• Feel comfortable with Saleloft’s product and the strategic direction we are heading. 
• Consistently achieve your goals 

WITHIN SIX MONTHS, YOU’LL:

• Be contributing at 100%, acting as a voice for Research, Analytics,  and User Experience to the company - monitoring questions and discussions in slack channels, contributing to the conversation
• Have developed relationships with the Product Management and Development teams to help them achieve their goals 
• Provide suggestions for UCD, Research, and Product Analytic process improvements 
• Work closely with researchers to ensure top quality research and deliverables are being delivered in a timely manner
• Provide and monitor backlog of product, design, and research projects
• Introduce community outreach or other recruiting ideas to get us the best candidates for research roles
• Continue to focus on your OKRs

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology

• You will grow more here than you would anywhere else, that is a promise

Salesloft embraces diversity and invites applications from people of all walks of life.  We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.