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Miami, FL

Manager, CS Instructional Design at Chewy (Miami, FL)

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Our Opportunity:

Chewy is looking for a CS Manager, Instructional Design to join our Corporate Learning & Development Team. The ideal candidate will an individual contributor responsible for architecting sustainable learning “best practice” processes for the Global L&D function, including but not limited to establishing multi-level evaluation processes and overseeing the content/knowledge management experience for Chewy team members. In this role, the candidate will design highly impactful learning solutions for company wide audiences. You will assess, design, develop and evaluate high visibility blended learning curricula, learning courses and performance support tools to support an enterprise-wide audience at Chewy. You will also provide thought leadership on learning industry best practices, innovative design methodologies and tools to drive engaging learning experiences that enhance our Chewy team member capabilities.

What You’ll Do:

  • Design, build and deliver as needed instructionally sound (ADDIE; AGILE) curriculum journeys, courses, programs and other educational resources (video; ILT, web course, virtual) that result in the development of skills and abilities
  • Develop course outlines, documentation, assessment strategies and maintain instructional design direction and development though all phases
  • Apply effective learning methodologies to analyze and evaluate the integrity and audience appropriateness of instructional approach, materials and intended delivery methodology
  • Filter incoming training and learning requests, scope the project, create a delivery timeline and work collaboratively to determine the best method for delivering the training
  • Conduct learning assessments to determine scope, audience and the most effective, engaging learning activities and course design that aligns with Chewy goals, operating principles and competencies
  • Provide direction and leadership in concept development; analyze needs, tasks, learning environment and develop learning objectives and requirements
  • Design curriculum for face-to-face and virtual learning sessions using creative, innovative, and evidence-based approaches; develop storyboards for e-learning and videos
  • Develop dynamic, experiential learning session designs, including macro designs based on content, and training scripts
  • Produce best-in-class blended learning materials, including print, web-based courseware, gamification, micro-learning, social, etc.
  • Facilitate (ILT, webinars, VILT, etc.) learning solutions
  • Utilize virtual and web-based solutions (tools; resources) fostering the development of online based learning programs. (Storyline, RISE, etc.)
  • Collaborate with Subject Matter Experts to bring expertise to design, develop and implement courses and other instructional resources
  • Employ assessment and evaluative instruments ensuring the measurement of impact using industry standard criteria such as the Kirkpatrick Model
  • Evaluate and analyze participant feedback and key metrics within a specific program or content areas to measure the effectiveness of deliverables in meeting business goals; make recommendations for continuous improvement
  • Position may require travel (up to 25%)

What You’ll Need:

  • 6+ years of professional instructional design and learning strategy experience, e.g, coursework in experiential leadership, management, funcitonal and performance skills.
  • Proficient in Adobe Creative Suite – Captivate, InDesign, Photoshop
  • Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook
  • Proficient in Learning Management Systems administration
  • Bachelor’s Degree in Instructional Design, Business, Education, Communications or related field
  • Excellent verbal and written communication skills
  • Ability to work and communicate constructively with all levels of the organization (Department leaders, managers, individual contributors, learning peers)
  • High attention to detail
  • Highly proficient in time management, organization, planning and prioritization
  • Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic
  • Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands


  • Master’s degree in Arts/Sciences (MA/MS) Human Resources, Instructional Design/Technology or related field preferred.
  • Expeirence with innovative design modalities, e.g., AR/VR, worfklow learning tools, vyond, mobile, etc.
  • Certifications in leadership and facilitation of development programs (DDI preferred), leadership assessments, Change Management, and/or OD are all strongly preferred.
  • Previous experience in fast paced, corporate and/or customer driven service-oriented industry.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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