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Job Category
Sales

Job Details

Location is flexible within the Pacific time zone

What you'll be doing

The Learning Experience Design Manager is responsible for designing and managing a wide range of technical enablement programs for the Tableau Partner Ecosystem. The ideal candidate will leverage design thinking and Human Centered Design approaches to diagnose, discover, define, develop, and deliver solutions that effectively address partner technical learning needs and performance gaps.

These programs will focus on the technical, product-based enablement of our Reseller, Services, and Technology Partners - from onboarding to continuous development. This role will help support the goals of the sales learning programs, by leveraging instructional methodologies: synchronous virtual learning, asynchronous eLearning, and blended learning. Success in this position requires the ability to think strategically and perform in a fast moving, ever-evolving sales business environment. In addition, this role will also work, in a matrixed fashion, with the Learning and Development team to develop and align with overall curriculum strategies and deployment plans for our sales team. The Learning Experience Design Manager must be passionate about education and understand how adults learn.

Some of the things you'll be doing include

• Design and develop programs to support technical, product-based capability building, in support of key business initiatives.
• Lead diagnosis/needs assessment activities to uncover root causes behind performance deficits.
• Partner with appropriate teams and subject matter experts to understand learning outcomes and identify effective methods to achieve those learning outcomes.
• Leveraging adult learning theory, design and develop effective and instructionally sound learning experiences and products using a range of learning methods (e.g. ILT, asynchronous, blended learning, etc.) and media (e.g. video, hands-on practice, workbooks, written, interactive).
• Collaborate on agile cross-functional work teams where design thinking is used to develop learning strategies built through diagnosis and discovery to development and delivery.
• Design and implement people-centric change management solutions that drive positive business outcomes.
• Constantly improve the design of learning experiences and products based on the latest research in learning and adult education.
• Continuously upgrade/refresh learning materials based on iterative delivery and retrospective and maintain source control for learning materials.
• Leverage existing learning evaluation standards to measure program impact.
• Perform other emergent tasks that support the learning function at Tableau.

Who you are

• Experienced. 7+ years of adult learning and/or leadership development experience in an enterprise technology environment, conducting needs analysis and familiarity with design thinking and agile learning development techniques. BS or MS in Organizational Development, Learning/Instructional Design, Education, Engineering, HCD, UX preferred (or relevant professional experience).
• Results Driven. Experience managing program ROI, success metrics evaluation and reporting on program deliverables.
• A True Team Player. Strong team player with a track record of cross functional collaboration. Possess deep command of ability to build trust and relationships with a variety of stakeholders, leaders, and teammates.
• Energy and Creativity. Ability to be agile and flexible when creating design best practice.
• Relentlessly High Standards. Strong organizational skills with the ability to manage expectations and customer demands.
• Service Minded. Dedication to customer success.
• Detail oriented. Handle details accurately and in a timely manner.
• You are a Recruiter! Tableau hires company builders, and in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

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