Learning & Development Manager- Systems & Instructional Design at Drift

| Boston, MA + 80 more | Remote
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Learning & Development Manager- Systems & Instructional Design

About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

Drift has been recognized by LinkedIn as one of the Top 50 Startups to work for in 2018, 2019, and 2020!

About Digital First

Drift is a Digital First company, which means Remote is the primary experience for all employees. For the majority of our positions, your location is flexible! If “Remote” is stated in the job location, that role can be located anywhere Drift is authorized to do business in the United States.  This role can be located remotely.

About the Role

Drift is looking for a L&D manager to join our Learning & Development team to lead our systems strategy and administration and instructional design team.  We are looking for an experienced L&D professional who has led an LMS/LXP or other learning tech implementation. This person also needs to have a background in instructional design and is excited about the opportunity to build a new team and standards for Drift.  

What You Will be Doing in the Role

  • Lead the implementation project team for a new LMS for Drift.  This system will be the primary learning system for the whole organization and will need to serve the learning needs of all internal and external audiences.  
  • Act as the head system administrator for the new LMS and work with other system administrators within the organization to align on system configurations and standard operating procedures and processes.
  • Manage all learning content in the LMS including but not limited to; creating courses, curricula, and catalogs, monitoring certifications, enrolling users, being responsible for course change management, managing users, and designing menus and pages.
  • Evaluate all learning technologies for the company and lead future implementations.
  • Hire, train and manage a new team of instructional designers (both internal and contract talent).  
  • Create learning design standards for all content areas- onboarding, leadership/management, functional training, product, etc.  
  • Train and educate SMEs and content providers throughout the organization on design standards and best practices,
  • Manage the project board for all learning content creation projects and lead the prioritization of projects based on strategic alignment with leaders throughout the organization.


Within Month One, You’ll

  • Complete the Drift orientation program and be certified on Conversational Sales & Marketing.
  • Have a strong understanding of Drift- culture, product and our competitive advantage.
  • Learn the administrative dashboard and functionality for the new LMS.  
  • Jump into the LMS implementation project (Wave 1- internal tenant) and attend all project meetings with the Head of L&D.  
  • Review current internal training content and audit current internal training content.  
  • Meet and begin forming working relationships with members of the Field Enablement and the Marketing Content, Enablement and Community teams.
  • Assist Head of L&D to hire and train contract instructional designers to assist in converting current learning and certification programs for new LMS.

Within Month Two, You’ll

  • Lead and drive the LMS implementation project (Wave 2- customer tenant), including ensuring proper integrations.  
  • Launch instructional design standard operating process which would include, on brand content templates, project request process and a project management system for both the ID team and business stakeholders.    
  • Coach, advise and support the ID on their work and professional growth, as needed, encouraging them to take ownership of their work and continuously strive to create content that resonates with stakeholders and learners.
  • Collaborate with the L&D Program Manager for Onboarding to create and launch a new hire learning path for the Drift Foundations Program.

Within Month three, You’ll

  • Launch the customer learning portal and ensure that all critical integrations are working properly.
  • Work with the learning colleagues throughout the organization to design a learning dashboard that can be regularly shared with leaders.
  • Ensure that critical certifications have been converted and available in the new LMS.  
  • Begin optimizing standard operating procedures for the ID team, including, providing regular reporting on productivity metrics for team- quality, on-time delivery and stakeholder satisfaction.

Within Six, You’ll

  • Continuously iterate, update and improve the LMS to provide the very best learning experience for all internal and external audiences.
  • Evaluate the learning content strategy for Drift and work with the Head of L&D to plan for additional resources for the organization- additional learning tools, 3rd party content, additional ID headcount, etc.  
  • Hold monthly meetings with all Drift LMS administrators to evaluate system performance, align on system changes and updates and discuss user adoption.   
  • Collaborate with the Customer Content team to create and ship new certification programs for Drift that represent the very best in learner experience and help further the Drift Brand.  

About You and the Skills You’ll Need

  • Previous experience leading learning system implementation projects- including stakeholder management, managing vendor relationships and driving integrations with other enterprise systems
  • Demonstrated knowledge of adult learning and development theory and best instructional design practices
  • Ability to work in a high-energy, fast-growing environment
  • Experience remotely collaborating with multiple stakeholders and SMEs
  • Prior experience training, coaching/ mentoring and monitoring others work (peers, contractors, direct reports, etc.)
  • Strong communication skills- excellent listening skills, good writing and presentation skills
  • Willingness to try new things, ask questions and “fall on your face”
  • Take ownership of your work and continuously strive for improvement
  • Ability to succeed without all the answers
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of Drift

What are some social events your company does?

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift! Camp is an amazing weekend where we take a moment to celebrate what we have accomplished, and set goals for the coming year.


Public Relations

How do you collaborate with other teams in the company?

I feel really lucky because I get to work with the Sales, Customer Success, Product, and Ops team on a regular basis. We say "One team, one dream" un-ironically and are always willing to hop into anything that benefits the customer.


Conversational Marketing Specialist

What makes someone successful on your team?

Our leadership principles are the core of who we are and how we operate every day. Bringing these in to your actions, decisions, and how you deliver results is the surest way to be successful here. Walk the talk. Focus on the customer. Deliver results every single day.


Director of Learning and Development

What is your vision for the company?

Today, all of our lives run in real-time. As a result, our expectations for how we communicate with businesses have changed: we expect answers in real-time too. Customers have all of the power today, and that’s why we put a premium on how we’re treated. Businesses need to adapt to this shift in order to thrive today, and that’s what we focus on.


CEO, Co-Founder

What’s the vibe like in the office?

High-energy! From sales, to marketing, to customer success and beyond everyone rallies around one common goal which is putting the customer first. End of month is always exciting for this reason.


Customer Success Manager

What are Drift Perks + Benefits

Drift Benefits Overview

Our employees are our greatest asset. To take care of you and your family we offer an extensive employee benefit plan. On top of comprehensive health, dental, and vision plans, we also offer generous PTO, parental leave for primary and secondary caregivers, 401K matching, wellness perks and discounts, free lunch, snacks and coffee every day, the Drift book club (one free book of your choosing a month!), a mentor series, and more.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
We hold two all-hands meetings a week - Monday Metrics where we align on goals for the week, and Show and Tell where someone from each department presents a project they're working on.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
At Drift we have eight different Employee Resource Groups for people of similar backgrounds or interests to promote inclusion.
Hiring Practices that Promote Diversity
We have a recruiter devoted to diversity sourcing to help us reach our diversity related hiring goals.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Every other week Inner City Weightlifting comes to the office to teach a fitness class to Drift employees.
Mental Health Benefits
We offer all employees a free subscription to the Headspace meditation app, employee-led yoga and meditation breaks, and have an Employee Resource Group that focuses on mental well-being
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have unlimited vacation time, which includes sick days, paid holidays, etc.
Paid Volunteer Time
After working at Drift for three years, all Drift employees are eligible for a month-long sabbatical.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Our Conversation Spaces are all fully stocked with snacks and drinks for the employees who decide to utilize the spaces.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
We offer a home office stipend to all employees, as well as a $100 credit each month towards internet, office supplies, etc.
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Customized development tracks

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