Chainalysis is the key voice in building trust in blockchains today, collaborating with the world’s leading government agencies, cryptocurrency exchanges, financial institutions, and cybersecurity companies in over 60 countries. Our data platform powers investigation, compliance, and risk management tools that have been used to solve some of the world’s most high-profile cyber criminal cases and ensure global access to cryptocurrency safely.
Architects of delightful and feature-full experiences, the Product Design team strives to build products that are impactful, valuable, and easy to use. Our guiding principle is that we are user-obsessed, from initial research kickoff down to every last detail of the finishing touches. We appreciate designers and researchers that are intellectually curious, love cross-functional team collaboration, and are devoted to honing their craft. As a UX Researcher, we expect you to build a shared understanding around our users and inspire change through a mix of qualitative and quantitative research methods.
In one year you’ll know you were successful if…
- You lead critical research efforts and conduct complex, multi-phase studies that deepen our understanding of the user and our product strategy
- You actively shape how the org builds research as a core competency and actively work to push the boundaries of innovation and efficiency in your process
- You are excited to act as a strategic partner to our business leads, product managers, designers, and engineers to drive both long-term strategy and short-term tactics
- You both welcome and actively solicit feedback from cross-functional teams to build better work processes and cultivate your partnerships with others
- You prioritize research needs across multiple work streams, delivering actionable insights with the right fidelity and timing
- You tell powerful stories about your work to deepen Chainalysis’s understanding of user needs and identify innovative opportunities for solutions
- You are comfortable with autonomy and actively provide mentorship to other designers and researchers within your team
- You inspire and are inspired by other designers and researchers to stoke a culture of candor, quality work, and growth
- You are devoted to excellence and continually raise the bar for quality across every design touchpoint in the organization
A background like this helps:
- Strong, proven track record of conducting complex research at scale using a variety of research methods, such as qualitative interviews, ethnographic field research, usability evaluation, and ideation sessions. Quantitative research methods are also an integral part of your toolkit
- Can lead, design, executive, and communicate impactful research in an agile, earlier stage product development process with an drive to scale the UX research team
- Desire to do hands-on research on an early-stage team
- Demonstrable portfolio or reports of past work that showcase excellent storytelling skills and a breakdown of your research planning, process, and decisions
- Values the importance of over-communication and detail-driven documentation, especially when collaborating with remote colleagues in different time zones
- Passion for asking the right questions and ability to leverage all available resources to formulate solutions to complex problems
- Entrepreneurial mindset and exceptionally proactive about guiding strategic thinking in a greenfield, innovative product space
Bonus points if you:
- Have extensive user research experience with B2B or enterprise, fintech, or cryptocurrency products
- Have led and built UX research teams in the past
At Chainalysis, we help government agencies, cryptocurrency businesses, and financial institutions track and investigate illicit activity on the blockchain, allowing them to engage confidently with cryptocurrency. We take care of our people with great benefits, professional development opportunities, and fun.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Juneteenth, Harvey Milk Day, and International Migrant’s Day, and a commitment to continue revisiting and reevaluating our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. Additionally, if you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.
Applying from the EU? Please review our Candidate GDPR Notice.
By submitting this application, I consent to and authorize Chainalysis to contact my former employers, and any and all other persons and organizations for information bearing upon my qualifications for employment. I further authorize the listed employers, schools and personal references to give Chainalysis (without further notice to me) any and all information about my previous employment and education, along with other pertinent information they may have, and hereby waive any actions which I may have against either party(ies) for providing a reference. I understand any future employment will be contingent on the Company receiving satisfactory employment references.
Chainalysis COVID-19 Policy - USA
- Employees are not required to attend in-person meetings at this time. All in-person, Chainalysis attendees must be vaccinated* prior to the in-person event/meeting
- You must follow cleaning protocols. This includes washing your hands before and after meetings or using a disinfectant or alcohol solution with at least 70% alcohol
- If a worker or visitor was in close or proximate contact with others at the office location and tests positive for COVID-19, they must immediately notify the People team
- *A USA employee is considered fully vaccinated if they meet any of the following criteria:
It has been 2 weeks since their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or
It has been 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine, or
A person has recovered from a COVID-19 infection and was treated with monoclonal antibodies or convalescent plasma and are within 90 days of the treatment. Please note that once 90 days has passed after the monoclonal antibodies or convalescent plasma treatment, an employee will not be permitted to meet in-person or go to a customer meeting until they meet the above criteria of being fully vaccinated
Chainalysis COVID-19 Policy - EMEA
As an employer, Chainalysis is obliged to ensure a healthy and safe working environment. This means that we must try to prevent the coronavirus from spreading inside the workplace and all employees are obliged to follow the local regulations issued by the relevant health authorities.
- To help support a safe work environment, we encourage all employees in EMEA to get fully vaccinated against COVID-19.
- Employees will not be required to attend an event or in-person customer meeting.
- Employees in the EU and the UK are allowed to travel internationally for internal meetings to any country deemed “green or amber” by the EU and the UK authorities. All attendees for Chainalysis in-person events or meetings will be required to adhere to the following guidelines:
- International travel will only be permitted if you receive approval from both your manager and Executive Leader
- You must familiarize yourself and comply with any screening/safety protocols imposed by the entity/individual hosting the in-person meeting or event
- You must comply with any and all safety guidelines and travel restrictions established by applicable law
- If you are in close or proximate contact with others at the event/customer site and test positive for COVID-19, you must immediately notify the People Team and avoid contact with others for 10 days
Chainalysis COVID-19 Policy - APAC
With circumstances changing on a regular basis and parts of our APAC team going in and out of mandatory lockdown, APAC will continue to follow country legislation and guidelines.