Lead UX Researcher

| San Francisco, CA
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
GoodRx is America’s healthcare marketplace. Each month, millions of people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $35 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

About the Role
We are looking for an action-oriented, and strategic Lead UX Researcher to solve some of the most ambiguous and complex user problems in the healthcare space. This role will be responsible for helping uphold and establish a proper research process, mentoring researchers and designers as needed, and leading the way in some of the most strategic, big problem area research GoodRx team has.

What you’ll be doing:

  • You’ll work with Product Management, Data, Product Design, and/or Marketing to drive highly actionable and meaningful research insights to inform product and feature directions. You'll know you're successful when you've influenced strategic decisions that alleviate our patient users’ biggest pain-points. Specifically, you'll:
  • Collaborate with the rest of the researchers regularly, ensuring close communication and awareness of all the research across the organization, building and refining research processes as a team
  • You'll work with team members in your product verticals to identify, prioritize and scope research needs from small to large, ensuring proper prioritization of the most impactful research work
  • Build a strong relationship with your product, data, design, and marketing counterparts to inform and shape how we do discovery of new products and features across GoodRx
  • Design and execute research projects, choosing the right mix of quant/qual methods to answer complex questions. You’re highly collaborative, bringing your team members into your research process to grow their understanding of the user problems we’re trying to solve
  • Provide guidance and training on research tools and techniques to encourage self-service UX research amongst your team members
  • Strategize and communicate research findings across the organization to spread the importance of user research and the positive impact it brings to the product development process, as needed
  • Be the voice of the customer, a research thought leader and continuously advocating for our users

What we look for:

  • You’re passionate about solving user problems
  • You’re biased towards action, super scrappy and strategic, and has experience operating autonomously in a fast-paced environment
  • You’re a relentless driver to get things done, you know what you have to do and will do what it takes to unblock any hurdles that get thrown your way
  • You have deep expertise with qualitative and quantitative research methods, and can easily know when to use which - depending on the problem you’re solving
  • You know when to push for what you believe in and when to be flexible
  • You welcome change and open to trying new ways of doing things
  • You are highly collaborative, and likes to bring everyone along in your research process
  • You know your audience, and are a great synthesizer of complex user feedback and data, and can translate them into succinct and actionable insights, you’re also an extremely strong communicator, able to clearly and efficiently articulate your findings with the team to inform product decisions
  • You’re a stickler for efficiency and process, and don’t mind rolling up your sleeves to drive better ways of working
  • You enjoy mentoring other researchers or designers
  • You have experience using user research tools such as Qualtrics, UserZoom, dScout, Surveymonkey, etc.
  • 5+ years of experience in user research related to software and digital experiences
  • MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field is preferred, or equivalent work experience

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $35 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PyramidFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena Scoblionko

Vice President of People

What does career growth look like on your team?

The Business Intelligence team guides strategy and provides data-driven insights across the entire organization enabling career growth to move at a very fast pace. Opportunities for ownership and impact are plentiful, so those who are intellectually curious and driven have been able to advance quickly in their careers at GoodRx!

Helen Yim

Director Business Intelligence

What is your vision for the company?

I work with amazingly talented people. My vision for the company is that we continue to use all our experiences and knowhow to build great healthcare solutions. In my marketing role, I think about consumer journeys and how we can best present our product offerings to people. GoodRx growth comes from helping more people, and that’s a great feeling.

Leslie Burthey

VP Marketing (Go-To-Market Strategy)

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

- Medical, vision, dental, STD, LTD and AD&D to all full-time employees
- The company offers one (great) PPO Medical plan at NO COST to employees
- 4% 401k match
- Meaningful stock options
- Discretionary leave
- Classpass Membership
- Onsite Parking
- Dog friendly office

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
- Medical & Dependent Care FSA available $2,850 pre-tax per calendar year $5,000 pre-tax per calendar year
Disability Insurance
Covered @ 100%
Dental Benefits
Offered through Anthem Employees covered @ 100% Dependents covered @ 50%
Vision Benefits
Offered through Anthem Employees and Dependents covered @ 50% Monthly costs range from $3.24 (self) - $9.87 (family)
Health Insurance Benefits
Offered through Anthem Anthem Blue Cross 750 PPO - employees covered at 100% and dependents at 90% Anthem Classic 250 PPO - monthly cost ranges from $60 (self) - $187 (family) Kasier
Life Insurance
STD, LTD, LIfe & AD&D - ALL covered @ 100%
Wellness Programs
GoodRx partners with Kindbody to provide a discount off of third party reproduction support
Mental Health Benefits
GoodRx provides free access to therapy, coaching, and a library of mental health resources
Retirement & Stock Options Benefits
401(K) Matching
4% 401k match - no vesting period
Company Equity
RSU's available to full-time employees
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
3 months fully paid with at least 90 days of service
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Catered lunches on Tuesdays, Wednesdays & Thursdays Bagel Fridays Snacks and Drinks that put the freshman 15 to shame!
Game Room
Stocked Kitchen
Happy Hours
Weekly Thursday Happy Hours
Parking
Company paid parking onsite or $100/mo parking waiver
Pet Friendly
Your pets can work alongside David Bowie (dog)
Recreational Clubs
We offer a variety of clubs like our dodgeball league, monthly book club, hiking club, and more
Relocation Assistance
Fitness Subsidies
- ClassPass Membership
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

Social Good + Successful Business Model + Great Colleagues = GoodRx

More Jobs at GoodRx

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView GoodRx's full profileSee more GoodRx jobs