Lead UX Researcher

| Remote
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About Lyra Health
Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and elite provider network, 2.5 million people can receive best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $680 million.

Lyra Health is looking for a Lead UX Researcher to help craft Provider solutions across every step of the mental health journey. As a Lead UX Researcher at Lyra, you will help shape the research culture and process from the ground up while owning both high-level strategy and tactical execution (switching between the two as needed) in the Provider area. In this role, you’ll leverage insights to inform the strategy and roadmap behind 0-to-1 initiatives, build consensus with large cross-functional teams, and shape the design and product ecosystem that impacts millions of users.

RESPONSIBILITIES

  • Discover, synthesize, and socialize impactful insights to shape product strategy and drive business impact (short term and long term)
  • Guide cross-functional teams to draw meaningful insights from research and communicate them clearly and powerfully to partners
  • Design and execute a variety of research studies, including field studies, usability tests, concept tests, group discussions, surveys, etc.
  • Scope, prioritize and create a research roadmap for the Provider product
  • Partner closely with marketing and data science to develop a deeper understanding of our Providers and surface opportunities to product leadership to inform the roadmap
  • Improve existing systems, processes, and programs that optimize the Provider team efficacy
  • Advocate for our Providers

QUALIFICATIONS

  • 5+ years of experience in user research related to software and digital experiences
  • Hands-on experience with qualitative and quantitative research methods (NLP a plus)
  • Ability to define key research questions and objectives, identify appropriate methods, execute studies, and synthesize findings
  • Passion for translating findings into actionable business and product recommendations
  • Excellent verbal and written communication skills (storytelling essential)
  • Proven track record of successful partnership with product managers, designers, data scientists, engineers, and other business partners
  • Ability to work independently and take initiative to solve problems in an ambiguous, fast-moving environment
  • Experience with Qualtrics, moderated testing, unmoderated testing, rapid usability testing, survey design and data analysis critical (Python and R a plus)
  • Portfolio of research focused work samples for web and mobile applications
  • MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field is preferred

This role is based in Burlingame, CA, but we are open to remote.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

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An Insider's view of Lyra Health

What's the biggest problem your team is solving?

Putting clients first. - We strive to think about our various employer groups. Making sure that we have a diverse network that represents the employee populations within the various groups we work with.

Gary

Senior Strategist, Network Development

How has your career grown since starting at the company?

I started with Lyra as an MBA intern, building systems and processes for a new product called Blended Care Therapy. I loved the team and the product so returned full time and helped to scale the program to ~350 therapists. I’ve recently taken on the role of Director of Operations for Blended Care Medication Management.

Monique

Director of Operations for Blended Care Medication Management

What are Lyra Health Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Promote from within
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