WHO WE ARE:
ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns, progressive-aligned causes, and people trying to make an impact in order to fuel long-term, people-powered change. If you’ve ever given online to a Democrat or progressive organization, chances are you’ve used our powerful online fundraising platform.
We put power in the hands of small-dollar donors and help thousands of groups — from presidential candidates to environmental organizations — build grassroots movements. We envision a democracy where everyone looking to make progressive people-powered change can easily and effectively deploy their resources, energy, and creativity to shape our country and futures. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
As a Lead UX Researcher you will manage projects and architect complex solutions at a team level. You will work on end-to-end projects with agency and in concert with design, product management, engineering, and internal teams. You will think through the end-to-end user journey across product spaces and support the design and delivery of cohesive products and services.
WHAT YOU WILL DO:
Lead planning and strategy for projects identified by cross-functional teams as well as proactively identify the need for UX research across product spaces that consider end-to-end user journeys. Prioritize, scope, and conduct high-impact research projects that involve stakeholders across teams in a way that aligns and supports product strategy and roadmaps.
Independently design UX research studies, determining appropriate methodologies for individual studies. Lead the analysis and delivery of studies to provide actionable insights and areas of opportunities for the organization.
Independently write and share reports and findings to audiences at every level of the organization. Evangelize learning, acting as an advocate for our users as well as for the efficacy of our products and services.
Build research best practices in a collaborative way, actively working to up-level the standard of work of the research team.
Contribute to the efficient running of research ops, actively work to bring personal experience to improve the efficiency of the team.
Be a key participant in design team crits, providing constructive feedback to and providing research-based insights and guidance for designers, considering different communication styles to support effective collaboration.
Act as an advocate for our user-centered design culture, ensuring we lead with research insights to define and design products.
Actively maintain a holistic research roadmap for the team, while ensuring input and visibility across the organization. Actively participate in scoping discussions to bring alignment, focus, and clarity to the work, and proactively raise trade-off and re-prioritization conversations when needed.
WHAT YOU BRING:
Expert level experience leading projects that guide complex products and product features, from conception to launch.
Expert level experience leading research projects across teams and with different levels/types of stakeholders through an organization. Demonstrated ability to effectively manage needs across teams and different requirements.
Expert level experience applying a broad spectrum of qualitative and quantitative UX research methodologies, frameworks and best practices; such as surveys, user interviews, usability testing, JTBD, field studies, etc.; with a demonstrated ability to flex between guerilla and formal methods as needed.
Experience with mixed method studies as well as data analysis to uncover user insights.
Demonstrated ability to support an organization in thinking through the end-to-end user journey, providing support in the exploration and documentation of individual journey mapping.
Ability to manage a research budget. Experience determining tooling that balances team and budget needs.
Effective written and verbal communication skills with a demonstrated ability to deliver unbiased, actionable insights across different levels of the organization.
Ability to effectively communicate and collaborate across stakeholder groups to manage timelines and expectations. You’re skilled at building strong relationships across the organization and approach conflict with curiosity.
You’re dedicated to fostering a collaborative and inclusive work environment, and don’t just welcome, but center and amplify, backgrounds and points of view that differ from yours.
You care about progressive causes and politics and want to spend your time making a meaningful impact by doing what you do best.
You have a solid understanding of the tools of the trade, but you aren’t afraid to dive in to expand your understanding, whether it’s technical architecture, obscure campaign finance regulations, or political jargon – and you’re comfortable asking questions to fill in gaps in your knowledge.
WHAT YOU'LL BE WORKING WITH:
Remote research and recruiting tools such as UserZoom, UserTesting, Respondent.io, Optimal and Miro
Survey tools such as Qualtrics, SurveyMonkey and Typeform
Data analysis tools such as Looker and Airtable
LOCATION AND COMPENSATION:
This posting is for a full-time, remote, salaried position. Travel may be required on a limited basis to attend all-staff and departmental retreats (1-2 times per year). ATS is currently authorized to support remote work employees in California, Connecticut, Colorado, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington D.C. and Wisconsin.
Salary Range: $191,700- $201,210
ActBlue is committed to consistent compensation practices across our organization. Final salary offers will take into account factors such as candidate experience, interview performance and current team salary parity.
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out of pocket expenses and fully-paid short- and long-term disability
Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
Dependent and health care flexible spending account options
Employee Assistance Program (EAP) benefits for employees
Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times
ActBlue is unable to sponsor work visas at this time.
The terms and conditions of this position may be subject to a collective bargaining agreement with the Communications Workers of America, the exclusive bargaining agent of covered ActBlue Technical Services employees.
ActBlue is deeply committed to the principle of equal employment opportunity. We commit to retaining, developing, recruiting, and hiring a diverse staff community. We honor the dignity of all. We celebrate their unique qualities. And we recognize the wide range of human differences, backgrounds, and intersectional identities that enrich the workspace and help us better meet our mission. If you feel a connection to our mission and see your interests reflected in this job description we encourage you to apply - even if you don’t meet every requirement.
ActBlue is committed to providing reasonable accommodations to individuals with disabilities throughout the interview and employment process, including using our online system to apply for a position. If you would like to request an accommodation, please contact us at [email protected] to get started.
*ActBlue will never ask candidates to buy equipment, nor will we email from anything other than an actblue.com or actbluetech.com email address.