Head of UX Research (Manager/Director)

| San Francisco, CA | Hybrid
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GoodRx is America’s healthcare marketplace. Each month, millions people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $30 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.


Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.


We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.


With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!


About the Role

We are looking for hands-on, action-oriented, and strategic UX Research Lead (Manager - Director level) to solve some of the most ambiguous and complex user problems in the healthcare space. This role will be responsible for upholding and establishing a proper research process, evaluating and getting the right sets of tools, while guiding/overseeing a team of user researchers and leading the way in some of the most strategic, big problem area research GoodRx team has.


What you’ll be doing:

  • You're a player/coach, guiding and scaling a small but mighty user research team while tackling high impact user research projects yourself. 
  • You’ll work with Product Management, Data, Product Design, and/or Marketing as the lead researcher to drive highly actionable and meaningful research insights to inform product and feature directions.
  • You'll know you're successful when you've influenced strategic decisions that alleviate our patient users’ biggest pain-points.
  • Collaborate with the rest of the researchers to create a research roadmap on a quarterly basis.
  • You'll work with team members to identify, prioritize and scope research needs from small to large.
  • You'll zoom in on where and how you can create the most impact.
  • Build a strong relationship with your product, data, design, and marketing counterparts to inform and shape how we do discovery of new products and features across GoodRx.
  • Design and execute research projects, choosing the right mix of quant/qual methods to answer complex questions.
  • You’re highly collaborative, bringing your team members into your research process to grow their understanding of the user problems we’re trying to solve.
  • Provide guidance and training on research tools and techniques to encourage self-service UX research amongst your team members.
  • Help establish and fine tune the current research process, mentoring a small but mighty team of user researchers on best practices and improved ways of working and collaboration.
  • Strategize and communicate research findings across the organization to spread the importance of user research and the positive impact it brings to the product development process, as needed. 
  • Be the voice of the customer, a research thought leader and continuously advocating for our users.
  • This role will start out reporting into Product, but eventually will be centralized under the Consumer Insights org.

What we look for:

  • Passionate about solving user problems
  • Biased towards action, hands-on, super scrappy and strategic, and has experience operating autonomously in a fast-paced environment
  • A relentless driver to get things done, you know what you have to do and will do what it takes to unblock any hurdles that get thrown your way
  • Deep expertise with qualitative and quantitative research methods, and can easily know when to use which - depending on the problem you’re solving
  • Know when to push for what you believe in and when to be flexible
  • Welcome change and open to trying new ways of doing things
  • Highly collaborative, and likes to bring everyone along in your research process
  • Know your audience, and are a great synthesizer of complex user feedback and data, and can translate them into succinct and actionable insights
  • An extremely strong communicator, able to clearly and efficiently articulate your findings with the team to inform product decisions
  • Experience scaling research practices across an organization that enables others to conduct their own research
  • A stickler for efficiency and process, and don’t mind rolling up your sleeves to drive better ways of working
  • Experience mentoring other user researchers and product designers, and enjoys providing mentorship to others
  • Experience using user research tools such as Qualtrics, UserZoom, dScout, Surveymonkey, etc. 
  • 6+ years of experience in user research related to software and digital experiences
  • 2+ years of experience driving research and product roadmaps and setting the direction for the team to execute
  • MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field is preferred, but not required
  • Strong quantitative analysis skills is a plus

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • pythonLanguages
    • ReactLibraries
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services

An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena

Vice President, People

What projects are you most excited about?

The GoodRx Above & Beyond Pharmacy Awards. Pharmacy professionals have been the unsung heroes of the pandemic. GoodRx understands how crucial pharmacists are to medication affordability and accessibility. The awards were a cross-functional effort and I'm proud of the work that the team pulled together to amplify the work of pharmacy professionals.

Ellie

Director, HCP Marketing

What does career growth look like on your team?

The Business Intelligence team guides strategy and provides data-driven insights across the entire organization enabling career growth to move at a very fast pace. Opportunities for ownership and impact are plentiful, so those who are intellectually curious and driven have been able to advance quickly in their careers at GoodRx!

Helen

Senior Director, Analytics

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

At GoodRx, we recognize the important role benefits play in helping our employees and their families live healthy, productive lives and plan for the future. That’s why we’re proud to offer a valuable, comprehensive benefits package to advance their physical, financial, and emotional well-being. From robust medical, dental, and vision benefits and access to mental health resources to a matching 401k plan with access to financial advisors, GoodRx offers benefit options to help employees thrive at work, at home and in our community!

Culture
Volunteer in local community
Partners with nonprofits
GoodRx partners with non-profits National Association of Free and Charitable Clinics for Medication Assistant programs and local organizations to organize Community Health Pop-up events
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
When hired, we present our new hires with a list of our Community Resource Groups where we have Core Groups that are open to those who identify as that CRG as well as an allies' group.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute annually to their FSA and Dependent Care FSA
Disability insurance
Dental insurance
Vision insurance
Health insurance
Wellness programs
Mental health benefits
GoodRx partners with ModernHealth and provides free access to therapy, coaching, and a library of mental health resources
Financial & Retirement
401(K) matching
GoodRx 401(k) retirement plan matches up to 4%, with immediate vesting for matched contributions
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
GoodRx provides 4 months for the primary parent and 3 months for parent partners
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
GoodRx has a fully stocked kitchen including unlimited snacks, beverages and an amazing onsite Barista!
Company-sponsored happy hours
Happy Hour every Thursday in our very own Speakeasy Bar!
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
GoodRx offers a subsidized membership to ClassPass or local gyms TriFit Club in Santa Monica and Fitness SF in San Francisco
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Virtual coaching services

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

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