The Walt Disney Company
Create the Tech Behind Our Magic
New York City, NY

Lead UX Researcher, Inclusive Design at The Walt Disney Company

| New York City, NY
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Job Summary:

Do you find yourself always asking why and advocating regularly for users in a rapidly changing environment? Disney Streaming’s Star+ user experience research team is seeking a Lead UX Researcher who will be an outstanding addition to our team! As a Lead UX Researcher with Star+, you are recognized as an influential leader across the organization with research fundamentals that are exceptional. The right person for this role is adaptable and a research authority who draws insights from both quantitative and qualitative data. We look to you as a trusted voice in research contributing to strategic discussions and building relationships between research, design, product, marketing and various internal partners. You will plan and execute complex research projects that will encourage and influence others to develop product and feature improvements. If you are someone who has a strong background and you love the thrill of discovering user-generated insights, then this is an outstanding role for you!

  • Define, plan and conduct user centered research (ethnographies, usability testing, etc.) around users’ needs and behaviors with statistical analysis in order to help inform our product initiatives (websites, mobile apps, mobile web, and living room apps).
  • Observe and analyze user behavior and present clear actionable insights to partners.
  • Educate teams, us research members and stakeholders about how to incorporate and prioritize user research and facilitate evidence-based results for positive product and design decisions.
  • Execute qualitative research projects from start to finish, including developing a research plan, recruiting, moderating, analyzing results, and presenting findings.
  • Mentor fellow UX researchers to grow skillsets and be the example of growth and standard methodologies.
  • Work closely and collaboratively with designers, product managers, market researchers and developers to lead discovery and definition efforts of research products building off of a base founded in knowledge.

Basic Qualifications:
  • 7+ years of experience with a broad set of user-centered research methods, including but not limited to: contextual inquiry and ethnographic field studies, one-on-one interviews, A/B testing, focus groups, usability testing, concept testing, competitive assessments, diary studies, etc.
  • Confident and comfortable with strategic and evaluative research inclusive of metrics, and the ability to synthesize and correlate quantitative data with qualitative user research.
  • Meticulous sense of detail and the ability to seek out simple or new solutions to complex challenges.
  • Familiarity with mobile, gaming and/or TV platforms.
  • Passion and care for evangelizing and educating team members on the value of user experience research in a clear, understandable and relatable way.
  • Experience using various survey and statistical analysis. Validated ability to present research findings and insights in a concise and logical manner to various audiences to gain alignment, collaborator consensus, business partners, etc.
  • Validated and familiarity with statistical modeling and complex analysis.

Preferred Qualifications:
  • Experience successfully generating research insights and having them drive product decisions.
  • Experience driving user research within an agile product development environment.

Required Education
  • A Bachelor's degree or Ph.D. in Psychology, Human Computer Interaction, Human Factors or a related field preferred or equivalent.

Preferred Education
  • A Master's degree or Ph.D. in Psychology, Human Computer Interaction, Human Factors or a related field preferred or equivalent.

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What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

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