JPMorgan Chase
Hybrid

Lead UX Designer, VP

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Job Description The UX Design Lead elevates the overall experience; not just to solve users' problems, but also to use design to steer the product's evolution into a powerful and extensible framework. You'll be at the forefront of our efforts and be directly responsible for decisions that form our JPMC employee's experiences. The ideal candidate will possess a servant leadership mentality who's goal will be to make our UX teams more effective and efficient in their roles and to help foster their professional growth. This should be an individual who listens empathetically, puts the team first, and genuinely roots for the success of their fellow team members. This role has a number of responsibilities and requires a wide variety of strengths and capabilities.
If you love delivering best of breed designs including how to best present them on various channels end users with accessibility in mind, we would be excited to hear from you.
Responsibilities :

  • Coaching the team to improve collaboration and self-organization, emphasizing continuous learning and growth
  • Providing visibility into delivery targets, commitments and progress
  • Proactively identifying impediments and appropriately resolving issues using networks of peers and formal channels (including escalation if required)
  • Utilizing team feedback and metrics to identify areas of opportunity and working with teams to continuously improve
  • Presenting ideas to stakeholders and advocating on behalf of the user
  • Proposing and championing improvements to our UX processes
  • Balancing managerial responsibilities with providing hands-on design support for projects (i.e. delivering wireframes, prototypes, etc.)


Qualifications :

  • Bachelor's degree in Human Computer Interaction, Interaction/Interface Design, Graphic Design, Technology Communications or related discipline from a major accredited college or university
  • 5+ years or equivalent compelling experiences as a designer for enterprise software, responsive web applications, mobile apps, and defining in-house style guides & documenting standards.
  • 5+ years of experience with modern design tools - Figma or equivalent.
  • Experience leading and mentoring high performing teams
  • Ability to manage work in a highly technical, changing environment
  • Excellent communication, listening, and negotiation skills with clients and senior executives- write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings
  • Strong understanding and commitment to usability and user-centered design principles/methods; including experience in a variety of usability evaluation techniques such as usability testing, contextual interviews, and heuristic evaluations
  • Ability to lead collaborative teams and develop meaningful relationships to achieve common goals
  • Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies (JAWS, NVDA, Zoom), and proven track record of incorporating into your day-to-day work.
  • Demonstrated Systems Thinking abilities to understand how projects work together
  • Experience designing enterprise applications preferable
  • A11y knowledge/experience.


Online portfolio demonstrating superior product design experiences (required for application)
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Full vaccination is a requirement for this role for new hires joining JPMorgan Chase. Additional requirements include sharing information including your vaccine card in the firm's vaccine record tool and may include mask wearing and social distancing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Note: The requirement to be fully vaccinated to be hired for this role does not apply to roles with a work location in Arkansas, Florida, Iowa, Montana, and Tennessee. For applicants to these roles, JPMorgan Chase will consider all qualified applicants regardless of vaccination status, due to state and local laws.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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