Lead User Experience Researcher

| Chicago, IL | Remote
Our growing Experience Design team is seeking a full-time Lead User Experience Researcher with a passion and hands on ability to translate complex industry challenges into actionable, customer-centered insights. This is a leadership role for an organized and detail-oriented individual who insists upon delivering high quality solutions that are both data-driven and user-centric. You will work along a smart, passionate, and empathic team to concept and design industry-changing digital products that enable our teams to win in a very competitive marketplace. The ideal candidate is a curious, creative problem solver who enjoys collaborating with cross-disciplinary teams to further user experience best practices at every opportunity.

Role and Responsibilities

  • Define research goals and questions in order to support business needs, while keeping a human-centered lens; recommend appropriate research methodologies to match
  • Develop test plans and execute user experience research to identify problems and latent needs
  • Conduct, collect and analyze user behavior through concept testing, usability tests, user surveys and interviews, benchmark studies, competitive analyses and other experience research methods.
  • Analyze research data, synthesize findings, and clearly communicate recommendations and implications to coworkers and clients
  • Facilitating client workshops including user-centered activities such as audience definition, journey mapping, empathy mapping
  • Work with Experience Designers, Product Strategists, Data Scientists, Engineers and other key stakeholders to prioritize and conduct research opportunities in a fast-paced, rapidly changing environment.
  • Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions
  • Mentor junior staff in user research activities and methodologies, improve presentation skills, and guide personal growth

Preferred Qualifications

  • 4-6 years of experience as a User Researcher (or Equivalent) with a robust toolkit of research methods 
  • BS/BA/MS in Human-Computer Interaction, Information Systems, Library Science, or equivalent work experience
  • Advanced degree with formal training in research methods is preferred (HCI, Design Research, Anthropology, Psychology, Sociology, etc)
  • Experience with testing complex data-driven products and user interactions (advertising technology, finance, etc.)
  • Ability to lead user research engagements to provide a strong voice for UX within blended teams
  • Capacity to excel both independently and within a collaborative team environment both on site and virtually with geographically dispersed colleagues
  • Background in human factors, information architecture, and user-centered design methodology
  • Ability to manage several projects simultaneously
  • In depth knowledge of screen sharing and recording software as well as user testing online tools as well as remote facilitation tools such as MIro
  • Consulting/Agency Experience
  • Proficiency in Powerpoint & Excel
  • Ability to communicate with all levels of management and staff to achieve desired outcomes and build strong alliances and relationships
  • Professional demeanor to communicate and articulate with client stakeholders and end users.
  • Excellent listener with a passion for user centered design

Nice to Have's

  • Ability to create wireframes, sitemaps, navigation flows, user journeys, process flows, interaction design, and specs
  • Understanding of responsive design, accessibility issues, and Agile methodology
  • Some knowledge of the traditional, digital, and programmatic media industry’s complexities and challenges
  • Working knowledge of design software such as Sketch, Invision, and Figma is a plus.

#BI-Remote
#LI-Remote

If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

Bounteous is willing to sponsor eligible candidates for employment visas.

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An Insider's view of Bounteous

What does your typical day look like?

There is no typical day for a Data Scientist. Some days I am heads-down coding 80% of the time; others are filled with multiple client presentations, internal discussions, or even writing a blog post. Being able to utilize my data science knowledge and make an impact on clients' business is an incredibly rewarding experience for me.

Vera

Data Scientist

What are Bounteous Perks + Benefits

Bounteous Benefits Overview

Yes, we offer competitive paychecks and annual bonuses, but we also offer top-of-the-line healthcare, vision, dental, disability, and life insurance; flexible spending accounts, including transportation savings; 401(k) benefits; and a take-what-you-need vacation policy. At Bounteous, rewarding our people for a job well done is the most important job we do.

You could say our perks start with free craft brew (including Bounteous' own) at Beer O’clock or with the Friday lunches and snacks all day, every day. Offering flexible working hours and choosing from two comfortable offices in public transportation and restaurant-friendly locations are definite pluses. For some, it’s the shiny new Apple computers and displays. For others, it’s our annual Hackathon, lunch and learn sessions, a tech conference, or certification opportunity. Or maybe it’s simply the camaraderie during an annual 5K, a bunch of coworkers kicking back and playing games during happy hour, a competitive dodgeball tournament, or bringing a date to our annual holiday bash. No matter which is your favorite, Bounteous is never short on perks!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

First-rate salary, “Take What You Need” vacation policy, and competitive bonus incentives • The opportunity to work side-by-side with smart, passionate team members and to be paired with a Mentor and Career Coach to help you reach your personal and professional development goals! • Amazing, holiday parties and frequent team activities, get-togethers, shindigs, and powwows, including an annual Hackathon! • An incomparable benefits package for you and your family, including: 401(k) retirement; fully paid premiums for healthcare, long-term disability, and life insurance; and dental and vision programs • Opportunities to regularly participate in community volunteer events and our charitable contribution program

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