Lead User Experience Designer at Thrive Market

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ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.

THE ROLE

We’re looking for a Lead User Experience (UX) Designer to join our Product and Design team. You will lead the experience in which our customers search, discover, and purchase items on our website and our native apps. You’ll be an ambassador for our users. You'll define the details of our product design, from early concepting of new features to final spit-and-polish execution. Working closely with our talented engineering, analytics, and product management teams, you'll bring exceptional focus to the quality of our customer experiences.

RESPONSIBILITIES

  • Work alongside product designers, product managers, engineers, data analysts and data scientists to create easy, intuitive, and trustworthy experiences for our members, driving product discovery, purchase conversion, and habit formation leading to high retention
  • Manage and mentor a team of Product Designers, foster a culture of effective cross-functional collaboration
  • Leverage user testing, research, interviews, and analytical data to get essential feedback to improve future versions of Thrive Market shopping experience
  • Create customer-centric designs that address business, brand and user requirements
  • Build prototypes, flow diagrams, wireframes and mockups to communicate design options and align on a solution
  • Collaborate with engineers to create design specifications for implementation and align with standards for web and mobile platforms
  • Improve and standardize design components across the digital experience
  • Recruit, nurture, and retain best-in-class talent
  • Reinforce a design-thinking culture that leverages the best product, technology, and innovative talent

QUALIFICATIONS

  • 7+ years of experience designing User Experiences, 2+ years managing teams
  • Experience driving design for consumer-facing products at startup or growth stage companies
  • Degree in Design, Human-Computer Interaction (HCI), or related field
  • An exceptional portfolio of shipped e-commerce product design that showcases your ability to move fluidly between user experience design and interface design
  • Proven experience in designing information architecture and information systems
  • A passion for customer-centric design and continual experimentation, iteration and optimization making design decisions with data and user testing as vital tools
  • Experience creating wireframes and user flows and the flexibility and willingness to move from idea to whiteboard to execution quickly
  • Expert understanding of web and mobile design principles
  • Strong communication skills and collaborative mindset

BELONG TO A BETTER COMPANY

  • Comprehensive health benefits (medical, dental, vision, life and disability)
  • Dog Friendly Office
  • Competitive salary (DOE) + equity
  • 401k plan
  • Flexible Paid Time Off
  • Stocked kitchen in our Thrive Market Home Office with Thrive Market products
  • Yoga, meditation and other weekly events for mindfulness
  • Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  • Free Thrive Market membership and discount on private label products
  • Learning & Development Training programs through Udemy
  • Casual atmosphere and great people to work with

  • We're a community of more than 1Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

    Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer

    At Thrive Market, our goal is to be a diverse and inclusive work place that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

    If you need assistance or an accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.

    © Thrive Market 2021 All rights reserved.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • BashLanguages
    • ReactLibraries
    • NumPyLibraries
    • AirflowLibraries
    • KafkaLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • NoSQLDatabases

An Insider's view of Thrive Market

How would you describe the company’s work-life balance?

Thrive Market is a company that values family first. Leadership has supported me as I navigated the challenges of being a first time mom (during a pandemic!) with kindness and empathy, while offering me a flexible schedule and while still giving me opportunities for growth.

Erin

Senior Director of Growth Marketing

What's the biggest problem your team is solving?

The biggest problem our team is trying to solve is how to become the number one brand users turn to for easy and affordable online groceries. Our team puts user experience at the forefront to ensure that the user has an enjoyable and cohesive experience across the board, from their browser all the way to their mobile app.

Krisha

Lead Software Engineer

How does the company support your career growth?

I first started in Member Services. Now, I am responsible for providing a testing infrastructure that provides our users the highest quality of shopping experience. I take what I learned from my direct interaction with members, and now have the ability to add that to code that reflects that interaction. 6 years later, I'm still Thriving!

Marcus

QA Engineer

How do your team's ideas influence the company's direction?

The Merchandising team is always looking for better ways to serve our members. We build out category strategies that include sourcing new products to meet member's diet & lifestyle needs, looking for more sustainable packaging formats or creating innovative Thrive Market Brand items.

Christine

Senior Director of Merchandising

How do you collaborate with other teams in the company?

We really make an effort to foster cohesion between team members and make the effort to understand the long-term goals and strategies with our partnered departments. We achieve this by emphasizing trust, respect, honesty and open-mindedness in our day-to-day communications and interactions. It helps that we're all driven by our mission!

David

VP of Finance

What are Thrive Market Perks + Benefits

Thrive Market Benefits Overview

We Offer:

Competitive salary (DOE) + equity
Unlimited vacation time
Free Thrive membership & 20% off our private label line of products
Medical, dental and vision plans to choose from
401k program
Catered lunches in the office or remote lunch stipend
The Office is stocked kitchen and fridges with Thrive-type foods
We are a Dog-Friendly Office
Optional Yoga, meditation and other weekly events for mindfulness
Coverage for Life Coaching & Therapy Sessions on Modern Heath, our holistic mental health and well-being platform for mental & professional support
Learning & Development Training programs through Udemy
Casual atmosphere and great people to work with

Culture
Volunteer in local community
Giving back to our members and our local community is a huge part of our mission. Our very own mission task force hosts many employee driven events throughout the year.
Partners with Nonprofits
in 2019, Thrive deployed over $850,000 raised from our membership community toward initiatives such as clean water to villages in Africa, snacks to children separated from families at the border, etc.
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Thrive Market's team fitness initiatives include In-office yoga.
Mental Health Benefits
We have partnered with Modern Health to provide life coaching & therapy sessions for our employees.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker after 12 months of employment.
Flexible Work Schedule
Thrive Market provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide lunch daily for our entire onsite staff
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Thrive Market offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Thrive Market hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
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