Position Summary...
What you'll do...
About the Team
We're on a mission to create, advocate, and define excellence in the user experience to enhance the lives of the 2.3 million Walmart associates. We build compelling product experiences and services to enrich the entire journey of our associates, whether they are in our home office, stores, and throughout the supply chain. We lead design with research. Understanding the needs of our associates comes first. Designing with deeply understanding of the problem to solve and identifying the business, technical and user requirements is our guiding principle.
As a Lead Design Researcher on the UX Research team, you will represent the perspective of our associates to help understand their needs, motivations, and pain points to validate opportunity-based intersection between business strategy, user experience and competitive landscape. Partnering with design, product, and technology leaders, you will help transform the omni-channel associate digital experiences. While working with senior leadership from cross-functional teams, you will develop a shared plan to address research goals. You will use your knowledge of the Design Thinking process to collaborate with partners, facilitate conversations, run design sprints, and conduct generative and evaluative research using both qualitative and quantitative methods. You will use your great strengths in storytelling to share your research point of view in a compelling, convincing manner to the broader team. You will identify and distill complex problems into actionable insights and recommendations to inform design, development, and business decisions. You will mentor junior researchers to in day-to-day User Experience research methodologies by providing guidance on project-based research tasks.
You will model best practices using data and metrics to ensure team creates a robust insight-driven solutions. A holistic design thinker, you love solving ambiguous challenges and bringing together people from all levels and functions, not just at your own domain, to envision end-to-end experiences.
You'll sweep us off our feet if you have...

• A servant leader mentality.
• A demonstrated track record owning and leading design research, working cross-functionally and thinking strategically to inform research for one or more broad or complex product areas.
• A strong working knowledge and extensive experience of multiple generative and evaluative research methods, how to apply them in a fast-moving organization, and experience mentoring or coaching other researchers on the use of these methods.
• The ability to translate insight into action. You help teams understand customer needs, attitudes, and behaviors through thoughtful and actionable research. Your work informs both strategic and tactical efforts.

• Knowledge of the product design process and experience collaborating with other researchers, designers, content strategists, product managers, and engineers to help transform complex problems into easy-to-use products. You recommend how to best address our research goals and questions, so your partners don't have to.
• The ability to translate research findings into product priorities and strategic narratives, new business opportunities, within and across different projects.
• Adaptability and a growth-mindset, seeking out and welcoming feedback from senior leaders and managers.

• Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business.

You'll make an impact by:

• Pulling from a broad toolkit of research methods, including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing.
• Enhancing your work by actively seeking out research and metrics from internal and external sources to provide comprehensive recommendations that inform design and business strategy.

• Collaborating seamlessly and flexibly with cross-functional partners to drive best-in-class thinking from all parts of the organization.
• Working quickly and efficiently without sacrificing quality and knowing how to adapt to the ever-changing priorities of the Omnichannel business. Capable of working on multiple projects concurrently in a very fast paced environment, ensuring that quality deliverables are achieved on time.
• Staying up-to-date with the latest industry news and developments.
• Contributing to team processes and standards to help establish best practices for research.
• Having exceptional communication & presentation skills, both written and verbal.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Perks and Benefits
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
As permitted by applicable law, provide evidence of full vaccination as defined by CDC guidelines OR secure approval of medical or religious accommodation for the vaccination mandate., Bachelor Degree and 5 years design research experience OR Masters Degree and 4 years design research experience OR PhD and 2 years design research experience OR 9 years design research experience.
Experience conducting quantitative on-line research projects with systems (for example, UserZoom).
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)
Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America
About Walmart
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor Degree and 5 years design research experience OR Masters Degree and 4 years design research experience OR PhD and 2 years design research experience OR 9 years design research experience.
Experience conducting quantitative on-line research projects with systems (for example, UserZoom).
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Researching front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS)
Primary Location...
1901 N HENDERSON AVE, DALLAS, TX 75206-7319, United States of America