JPMorgan Chase
Wilmington, NC

Instructional/Digital Content Designer

| Wilmington, NC
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Job Description About the Team
At JPMorgan Chase, we are passionate about educating and empowering our employees to better protect themselves, their families, JPMC data, and our clients from cyber-attacks. The Cybersecurity Education & Awareness team is focused on spreading education and awareness across all 290,000+ employees around the world. Through firm-wide and targeted training, communications, and awareness events, we \"humanize\" cybersecurity and enable our employees to better protect themselves and our data.
About the Role
As an Instructional/Digital Content Designer on the Cybersecurity Education & Awareness team, you will help develop and carryout the learning content strategy for educating JPMC employees on cybersecurity-related topics.
To this end, the Instructional/Digital Content Designer will help the team mange, build, and market its library of digital learning materials.
  • This includes regularly reviewing existing materials for accuracy and relevancy and updating materials when appropriate.
  • Suggesting new learning opportunities based on identified employee knowledge gaps
  • Produce a wide-variety of original digital content based on Adult Learning principals.
  • Help develop a marketing strategy for delivering our education materials to employees throughout the bank.

Primary Responsibilities:
  • Ability to partner with team members to manage and update the inventory of learning resources (classroom materials, web pages, job aids, tutorials, etc.)
  • Work with Cybersecurity subject matter experts across the bank to identify employee knowledge gaps and offer solutions.
  • Design and create new digital learning materials for multimedia and graphics projects across a wide-variety of online media, such as knowledge articles, infographics, online tutorials, webpages, etc.
  • Review content produced by partners for information accuracy, appropriate use of adult learning principles, and validating that digital materials work properly (debugging).

Desired Experience & Skills:
  • Bachelor's degree in Education, Graphic/Digital Design, User Experience, or similar discipline preferred.
  • 3+ years designing education materials for an online audience.
  • Candidate shows a strong interest in the field of cybersecurity, has a deep desire to further their knowledge and share that knowledge with others
  • Ability to communicate complex topics to a general employee audience in ways that are easy to understand and actionable.
  • Candidate has strong project management and organization skills and understands the importance of collaboration with colleagues and subject matter experts to bring a project to completion.
  • Ability to think critically, enjoys problem solving, and has an attention to detail.
  • Has strong writing and copywriting skills.
  • Proficiency or willingness to learn audio and video production.
  • Has experience or familiarity with the Adobe Creative Suite; such as Adobe Illustrator, Photoshop, InDesign, etc...
  • Familiarity with HTML, CSS, and JavaScript.
  • Experience with Figma a plus.

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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Technology we use

  • Engineering
  • Product
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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