Instructional Designer at Flex

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Flex is an early-stage, remote-first FinTech startup that is bringing flexible payments to recurring bills. It’s hard to believe that it’s 2022 and you’re still not able to choose when you pay your bills. Flex is here to change that! Flex is a multi-bill platform. We began by revolutionizing rent — Americans’ largest recurring bill. We enable our users to pay rent and bills throughout the month on a schedule that better fits their finances. With Flex, everybody can better manage their bills and budget. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we plan to scale to 300 team members in 2022. Will you be a part of the team?

Flex is looking for a rockstar Instructional Designer to curate content and design interactive learning solutions that align with the needs of our sales team. Develop new learning experiences using various formats including but not limited to instructor-led, self-paced web-based, distance-learning and computer-based technologies. May also be responsible for graphic design, branding and support of multimedia learning solutions. Incorporate practical application exercises using modern tools and techniques and adult learning best practices.

Ideal candidates are seasoned learning and development professionals with a strong grasp of adult learning methodology and experience designing and delivering training that incorporates a variety of accelerated and/or blended learning methods. Develop training programs, performance support tools, and resources resulting from the analysis of learning needs, working environments, knowledge gaps, and behavioral changes.

What You'll Do:

  • Leverage our LMS to design, develop, deliver, and implement instructional programs. 
  • Develop and deliver systems training across our tech stack. 
  • Promote and support compliance with company policies, procedures, standards of ethics and integrity through our learning materials. 
  • Measure and track learning completions, feedback, and outcomes to drive future training prioritizations. Design and deliver sales onboarding programs across multiple roles. 
  • Collaborate with partners and subject matter experts to deliver results in a complex and ever-changing work environment. Create supporting multi-media. 
  • Transform content into engaging instructional materials ensuring alignment with business goals and objectives. 
  • Ensure training effectiveness by creating and implementing assessments to gauge participant knowledge, skills, behaviors, and business impact. 
  • Review and interpret participant feedback and assessment results. Identify gaps in content and learning materials. 
  • Partner with sales leaders and business partners to identify performance gaps and learning needs. Evaluate the business unit’s overall learning requirements, business objectives, desired results, and constraints. 
  • Recommend and implement adjustments to training programs and provide feedback to leadership for process improvements and program enhancements.

Who You Are:

  • Is an innovative, driven, problem-solving instructional designer and trainer with experience working across multiple instructional delivery modalities to create high-quality learning experiences to support a growing team of sales executives.
  • Possess 5+ years of sales instructional design and delivery experience creating imaginative, innovative, instructional elements that drive measurable outcomes.
  • Demonstrate proficient use of various eLearning authoring tools.
  • Know the Microsoft Office and Adobe Creative Cloud suites. 
  • Be an exceptional communicator, writer, and editor.
  • Demonstrate proficiency in adult learning methodology.
  • Have sales training experience and a thorough understanding of B2B prospecting, territory management, forecasting, funnel management, and sales techniques.
  • Design learning objectives and effectively identify tools for managing, monitoring, and evaluating training.
  • Organize essential ideas and structure comprehensive learning events.
  • Be an extremely resilient, adaptive person who is quick on their feet. Agile.
  • Be enthusiastic about designing and developing effective learning solutions. 

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we are remote-friendly with employees located throughout the US, Australia, Brazil, and Israel. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits, including:

- Competitive pay
- Company-paid medical, dental, and vision
- 401(k) + company stock options
- Unlimited paid time off + company paid holidays
- Parental leave + IVF and adoption support
- Flex Cares Program: Non-profit company match + pet adoption coverage
- Pet Insurance
- Free Flex subscription

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • LambdaLanguages
    • MicroservicesLanguages
    • ReactLibraries
    • React NativeFrameworks
    • DynamoDBDatabases
    • SmartsheetManagement
    • HubSpotCRM

An Insider's view of Flex

What does your typical day look like?

Depending on the week, you'll find me prepping for training calls, scheduling account reviews, meeting with partners to introduce our product, and working with our Product and CS teams on troubleshooting and implementation items. I also set timers that remind me to take breaks at least 4 times a day and take walks during lunch and after work.

Brittany Parker

Sr. Partner Success Manager

What are some social events your company does?

We're always looking for fun and unique ways to bring our globally distributed team together - everything from partnering with non-profit organizations such as STEPtember to encourage everyone to walk 10,000 steps per day to hosting mindfulness workshops. Our employees also lead Flex Your Grey Matter sessions each month to share their knowledge.


VP of People

What are Flex Perks + Benefits

Flex Benefits Overview

We’re not just flexible when it comes to finance. Our benefits are here to serve our employees. Your health and happiness are important to us (seriously, we mean it), which is why when you enroll in medical, dental, and vision coverage, it’s effective on day one of your employment. We offer several HDHP and PPO plans through UnitedHealth. Flex pays 75% of the cost for our employees and their dependents. We also offer a 401(k), ample PTO, and a long term remote friendly culture.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Home Office Stipend for Remote Employees
We provide a company-issued laptop, computer monitor, keyboard, and mouse.
Professional Development Benefits
Promote from within
Continuing Education stipend
Customized development tracks

Additional Perks + Benefits

We take an extremely inclusive, well-rounded approach to our benefit offerings. That's why you'll find things such as IVF and Adoption support, Gender Transition benefits, and even Pet Adoption assistance!

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