Instructional Designer
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
SoFi’s Instructional Designer supports all operations employees daily through learning activities. This role supports keeping the SoFi Operations community iterating and growing. The Instructional Designer will prioritize and respond to multiple training requests from business partners in operations, the project management office, and the training team. These conversations should include seeking solutions for the front-line employees, how to train them effectively, and new solutions from the latest learning trends.
What you’ll do:
- Peer support, mentoring, and development
- Create multiple methods of training for front line call center employees. May include but not limited to, e-learning, infographics, instructor-led training content, videos, activities, and learning resources
- Consult with subject matter experts, and stakeholders to create content and design materials to meet learning outcomes
- Help coordinate the project plan and progress made by the learning design team
- Analyze complex technical content and write engaging and accurate learning materials within set timelines
- Develop and write learning assessments for varying training delivery needs
- Facilitate train-the-trainer sessions for trainers and managers facilitating the curriculum to build then share the content in their meetings or scheduled classes
- Coordinate with SME’s to develop blended learning experiences that meet the standards for quality determined by the business partners
- Review coursework against quality rubrics
- Manage content libraries for all business functions with experience using various learning management systems (LMS) to house training, assessments, and tracking completion of each
- Help guide and execute a visual strategy for training products, communications, and knowledge management systems with the company brand guidelines
- Manage multiple learning design projects simultaneously using the JIRA system
- Efficiently manage time and workload in a fast-paced environment
- Collaborate with internal teams of project managers, designers, and programmers
- Promote a positive corporate culture by exhibiting a strong level of professionalism
What you’ll need:
- Bachelor’s degree in Instructional Design, Education, Technical Writing, Library Sciences, English, interactive media or Marketing Communications, or similar discipline
- A Master’s degree is preferred
- Excellent business writing and communications skills
- 5+ years’ experience in Instructional Design
- Understanding of Learning Theories and Instructional Design Models
- Proficiency with Articulate Rise, Storyline, Adobe Creative Suite, and/or Adobe Captivate
- Experience with Microsoft Suite
- Experience with Learning Management Systems preferred
- Awareness of the latest learning trends, theories, frameworks, and evaluation protocols that align with the needs of adult learners
- Experience developing materials for classroom (ILT), virtual, and self-paced modules (CBT)
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Why you’ll love working here:
- Competitive salary packages and bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Employer paid lunch program (except for remote employees)
- Fully stocked kitchen (snacks and drinks)
*These benefits are only applicable to full time employeesSoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons..Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.