Instructional Designer at FinancialForce (Austin, TX)

| Austin, TX
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Instructional Designer

Remote U.S.


FinancialForce accelerates business growth with customer-centric ERP, Professional Services Automation (PSA), and Customer Success solutions. Run on the leading cloud platform, Salesforce, FinancialForce enables organizations to unlock customer insights, deliver innovative experiences, run a connected business, and achieve agility and resilience. Founded in 2009 and headquartered in San Francisco, FinancialForce is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit

FinancialForce knows that each individual brings something special to the team, exemplifying a diverse and inclusive work environment. We embrace your authenticity and encourage our employees to “Bring Yourself” to work every day!


We are looking for a professional Instructional Designer to design/storyboard and develop training content for different modalities. You will work directly with subject matter experts to conduct needs analysis, to develop learning objectives, and to design appropriate content and assessments. This role requires an ability to develop technical concepts and features into content that can be absorbed across a variety of professional levels. It also requires proficiency with Articulate Storyline and with video editing tools (Adobe Premiere Pro or equivalent).


  • Apply proven instructional design theories and methods to the development of engaging and relevant content that enhances learning transfer and retention
  • Work with subject matter experts to identify target audience’s training needs
  • Conduct instructional research and analysis on our learners and stakeholders
  • Create learning objectives to appropriately match the identified training needs, and design content that meets those goals
  • In collaboration with SMEs, produce hands on exercises, activities, and assessments that align with the content and learner, and are designed to reinforce learning
  • Edit videos produced by SMEs to make quality, coherent content; transform audio files to AI voices and correct pronunciation and cadence to make a fluid effective narration 
  • At least 3-5 years of direct, sole responsibility for designing and producing learning content for software applications
  • Excellent knowledge of learning theories and instructional design models
  • Solid knowledge of course development software, including Articulate Storyline, and at least one Learning Management System
  • Highly experienced with video editing using tools like Adobe Premiere Pro, Final Cut Pro, and proficiency in producing AI voice tracks to sync with video
  • Fluency in English, with an ability to write clear, effective instructional text, audio & video scripts, and to edit the work of others to follow department standards
  • Comfortable with learning and using technical terminology
  • Work hours within one of these four North American time zones (Eastern, Central, Mountain, Pacific)
  • Bachelor’s degree in instructional design, educational technology, or similar
  • Team player
  • Fast learner
  • High attention to detail
  • Reliable in meeting commitments
  • Proactive communicator
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • ApexLanguages
    • VS codeLanguages
    • SenchaLanguages
    • JfrogLanguages
    • IVYLanguages
    • Node.jsFrameworks
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • ZoomInfoLead Gen

An Insider's view of FinancialForce

What are FinancialForce Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
FF employees can submit wellness expenses for reimbursement for a variety of different services such as gym memberships, massage, and much more! $75 wellness credits accrue monthly.
Mental Health Benefits
EAP is available 24/7 by phone, online, live chat, email or text to you, your dependents, and your household members
Retirement & Stock Options Benefits
You are eligible for 401(k) within 2 pay periods of your hire date.
401(K) Matching
FF offers the 401(k) plan through Fidelity and matches 50% of your pre-tax or Roth contributions up to the first 4% of earnings
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks

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