We are looking for a forward-thinking, enthusiastic Instructional Designer on the Partner Education team that has a passion for helping others succeed and the desire to develop best-in-class e-learning modules and processes. The ideal candidate will have a primary focus on Zoom Phone content and play a critical role in the Zoom education of our customers.

Responsibilities:

• Work cross-functionally with Channel, Partners, Solution Engineering, Customer Success, Support, and Product Marketing to understand customer training needs 

• Manage the creation of high-quality learning modules that provide product information, best practices, self-paced learning modules, video creation, scripts, and more

• Intake requests for e-learning modules, manage requests, and report on adoption, completion, and satisfaction of the training modules

• Continually enhance product knowledge to maintain role as a Zoom Phone subject matter expert 

• Analyze existing instructional material, assess learning needs and develop online learning content and materials

• Troubleshoot technical problems via reported user issues

• Collaborate on the design of a customer certification and badging program

• Organize and create best practices for how e-learning modules are structured, stored, and archived owning the lifecycle of a learning module 

Requirements:

• BS / BA degree is preferred but not required

• 5+ years of relevant experience, 3+ years of experience using course authoring tools

• Channel experience preferred

• Understand of business telephony (Cloud & Premises PBX) preferred

• Comfortable being on camera and working with a virtual and remote team 

• Ability to create content by blending existing and new methods

• Experience with producing content video and training transcripts

• Outstanding communication & organizational skills

• Knowledge of assessment and evaluation methods

• Proficiency with Articulate / Rise, Blackboard, Canvas, Camtasia, Captivate, Moodle or proprietary LMS

• Ability to work in a rapidly changing environment

• Be an effective communicator, verbally, written and listening

• Comfortable with aspects of G-Suite such as Google Docs and GMail

SHOW US SOMETHING:

• Along with your resume, send or point us to an example of content you've developed such as: Product tutorials, demo sales guides, procedure guidelines, knowledge base articles or classroom training slides

Colorado Salary Range or On Target Earnings:

Minimum:

$101,070.00 USD

Maximum :

$187,020.00 USD

In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Information about Zoom’s benefits is here. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in other locations.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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