Atlassian
Atlassian provides tools to help every team unleash their full potential.
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Head of Experience Design, Confluence

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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you are a leader who is passionate about defining the future of teamwork and collaboration? Atlassian's products are loved and used by millions of teams worldwide to drive innovation - be it electric cars, spaceships or robotic surgeries! Atlassian fuels the world's best software, IT and business teams to help them deliver results with world-class products.
We are looking for a Head of Experience Design to drive design strategy for one of Atlassian's flagship products while leading a team of design managers, product designers, and content designers to craft an outstanding content creation and consumption experience.
You will partner on an ongoing basis with your peers in Engineering, Product Management, Research & Insights, and Program Management to execute the team's vision. You will also partner with the platform team to build a flawless end to end journey and deliver engaging experiences for every team. This will include our invaluable Atlassian Marketplace Partners and Atlassian ecosystem, analyzing market trends and business opportunities, to build a compelling product vision.
As a senior design leader, you will set the vision for the entire product experience and seek to bring strong customer centricity, ensuring our solutions scale, innovate, and delight. You will also be responsible for the craft quality of the shipped experiences and growing the level of design craft on the team.
You'll have the opportunity to:

  • Work within an R&D and product leadership team to shape the ways customers experience Confluence
  • Drive the customer experience strategies to impact the Atlassian product suite
  • Provide cross-craft teams with the mentorship, direction, leadership, and support vital to envision and ship specific projects with a user focus
  • Lead and inspire a high-performing team of experience design managers and their reports.
  • Bring your experience of customer-centric experience design thinking and practices to our teams
  • Establish and maintain a high-quality bar for shipped experiences with your team


To be successful here, you:

  • Bring previous experience of having led customer experience strategy with teams at scale
  • Embrace the technical nature of crafting scaled customer experiences, not shying away from sophisticated details where they matter
  • Have a passion for developing others, you'll mentor and encourage your team towards success and cohesion
  • Have a track record of planning and then driving business unit direction autonomously as a manager, and manager of managers
  • Show phenomenal facilitation skills and collaborating with other functions, like Engineering, Product Management, Finance, and Customer Success teams
  • Communicate clearly and have a high degree of influence with all kinds of internal partners, including senior leadership
  • Are passionate about the craft of customer experience and bring a breadth of skills to Atlassian
  • Have the empathy to step into the customer's shoes to ensure customer centricity


We'd love for you to:

  • Have a deep understanding of the powers and unique challenges of working with a platform centered company
  • Have an understanding of the need to strike a balance of shipping to learn and high quality bar.
  • Have experience improving and sustaining design rituals at the org level
  • Have proven experience developing and maintaining healthy, productive teams


More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Candidate Location Eligibility:
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What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings range from health coverage to paid volunteer days to fitness classes.

No matter where you're working from, we want to ensure you're set up for success. To support, we provide tools and generous financial support to complete an ideal workspace that suits your needs.

We're a global company and some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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