Head of Experience Design, Confluence

| San Francisco, CA | Remote
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Atlassian can hire people in any country where we have a legal entity, assuming candidates have eligible working rights and a sufficient timezone overlap with their team. As our offices re-open, Atlassians can choose to work remotely or return to an office, unless it's necessary for the role to be performed in the office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Are you are a leader who is passionate about defining the future of teamwork and collaboration? Atlassian's products are loved and used by millions of teams worldwide to drive innovation - be it electric cars, spaceships or robotic surgeries! Atlassian fuels the world's best software, IT and business teams to help them deliver results with world-class products.
We are looking for a Head of Experience Design to drive design strategy for one of Atlassian's flagship products while leading a team of design managers, product designers, and content designers to craft an outstanding content creation and consumption experience.
You will partner on an ongoing basis with your peers in Engineering, Product Management, Research & Insights, and Program Management to execute the team's vision. You will also partner with the platform team to build a flawless end to end journey and deliver engaging experiences for every team. This will include our invaluable Atlassian Marketplace Partners and Atlassian ecosystem, analyzing market trends and business opportunities, to build a compelling product vision.
As a senior design leader, you will set the vision for the entire product experience and seek to bring strong customer centricity, ensuring our solutions scale, innovate, and delight. You will also be responsible for the craft quality of the shipped experiences and growing the level of design craft on the team.
You'll have the opportunity to:
  • Work within an R&D and product leadership team to shape the ways customers experience Confluence
  • Drive the customer experience strategies to impact the Atlassian product suite
  • Provide cross-craft teams with the mentorship, direction, leadership, and support vital to envision and ship specific projects with a user focus
  • Lead and inspire a high-performing team of experience design managers and their reports.
  • Bring your experience of customer-centric experience design thinking and practices to our teams
  • Establish and maintain a high-quality bar for shipped experiences with your team

To be successful here, you:
  • Bring previous experience of having led customer experience strategy with teams at scale
  • Embrace the technical nature of crafting scaled customer experiences, not shying away from sophisticated details where they matter
  • Have a passion for developing others, you'll mentor and encourage your team towards success and cohesion
  • Have a track record of planning and then driving business unit direction autonomously as a manager, and manager of managers
  • Show phenomenal facilitation skills and collaborating with other functions, like Engineering, Product Management, Finance, and Customer Success teams
  • Communicate clearly and have a high degree of influence with all kinds of internal partners, including senior leadership
  • Are passionate about the craft of customer experience and bring a breadth of skills to Atlassian
  • Have the empathy to step into the customer's shoes to ensure customer centricity

We'd love for you to:
  • Have a deep understanding of the powers and unique challenges of working with a platform centered company
  • Have an understanding of the need to strike a balance of shipping to learn and high quality bar.
  • Have experience improving and sustaining design rituals at the org level
  • Have proven experience developing and maintaining healthy, productive teams

More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned-collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to learn more about you.
Learn more about Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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Technology we use

  • Engineering
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An Insider's view of Atlassian

What's something quirky about your company?

Atlassian creates a culture that sees and understands employees as humans. We take time to celebrate how weird we all are, and it shows in the work we do.

Kesha

Product Marketing Manager

What is your vision for the company?

As the world gets eaten be software, Atlassian plays a foundational role: how do we help knowledge leaders articulate how business operates today? How do we engage 'visioneers' to help reimagine an analog process into something digital? And how do we ensure that we enable developers to be as productive and effective as possible?

Noah Wasmer

Head of Tech Teams

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Our offices are open, highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, five paid volunteer days a year for your favorite cause, plenty of food and drinks, ergonomic workstations, employer-paid insurance coverage for you and your family, pension and more.

We're a global company and each of our office locations also has its own unique perks and benefits. Some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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