Experience Design Strategist, Director, Tech Design at Capital One (Washington DC)
Experience Design Strategist, Director, Tech Design
We're seeking an established and dynamic Service Design leader focused on strategic product vision, design talent growth, and coordinating teams to execute for impact at scale across the
Tech Design team in Experience Design at Capital One. You will work in close partnership with leaders in Design, Product, Tech, and Operations to solve extremely challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.
As a leader in the Tech Design team, you will grow, inspire and empower a high-performing and innovative group of Service and UX/UI designers in defining and delivering compelling, end-to-end product experiences that simplify the complex across platforms and customer types.
You'll clear the path for great design with a seat on the cross-functional Tech Design leadership team, with whom you'll build the program culture and operating model.
And you'll work side by side with some of the most committed designers in the world, who bring inspiration, heart, critique, and camaraderie to work every day, and are committed to Change Banking for Good.
This job's right for you if you if you're good at - and passionate about - these things:
As a leader and maker, you'll be asked to handle a variety of responsibilities, including:
Strategy & Planning
Leading collaboration with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences
Guiding results-driven, end-to-end design from strategy to execution
Leading in translating complex ideas into understandable concepts that evolve and enhance the product and service experiences
Drive and participate in forming and reforming strategy, product vision, and execution plans
Foster the growth and impact of our products, and negotiate the best outcomes for our customers, associates, and business
Consult on and align with the needs of your partners in defining portfolio plans, and spot opportunities with peers in Tech Design leadership to seek out and shape integrated experiences that connect more parts of our customers' and associates' needs and business strategies
Assess the skills and development areas of the designers on your team to align them to the right opportunities to deliver key results and encourage their growth
Lead & Develop Teams
Guiding and growing the design leaders within the team that reports to you, enabling them to scale and create value through the experiences they deliver with their teams and partners.
Building and leading successful teams by mentoring, coaching, and elevating others
Leading your team through career development plans to encourage talent growth
Participate in hiring by reviewing resumes, conducting interviews and attending consensus
At least 10 years experience leading Customer Experience, Product Design, or Experience Design
At least 8 years of experience managing a cross-functional team of design strategists, content strategists, researchers, and UX/UI designers
A track record of partnership building and leadership of design teams that span research, strategy, and execution
A deep understanding of human-centered design, UX practices, and building high-performing teams that balance design skillsets
A critical eye for exceptional design quality, and effective practices in delivering design critique and growth feedback to your team
Bachelors Degree in Human-Computer Interaction, Design, Behavioral Science
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).