Job Description
The Design and Customer Experience (DCE) team is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers.
As Executive Director, User Experience, you will manage Managers, establishing frameworks and practices for people management, and support direct reports through mentorship, professional development, and career-building. You will be the standard bearer for recruiting and hiring, working with Managers to maintain a high bar for talent, which is crucial as we continue to scale our organization.
Job Responsibilities

• Build and manage a design organization across large Product or an entire Product Line; focus is less on individuals than the organization-operates through leverage and at scale
• Collaborate with Product and Engineering Executives to scope and plan work across Credit Card.
• In partnership with Design Architects and Principal Designers, lead the creative efforts for your team, across multiple parallel work streams, establishing a vision for where the work is headed, and establishing a shared understanding of quality
• Utilize UX and product strategy to articulate a product vision, roadmap, and requirements, and organize the work of the teams
• Provide direction to direct senior leadership to position their organization for success
• Help creating new product and business strategy at the intersection of user needs and business goals
• People management for managers, lead Product Designers, and lead Content Designers, including 1:1s, professional development, performance reviews, etc.

Required Qualifications, Capabilities and Skills

• Prior experience leading design organizations that shipped impactful products, exhibiting strength in Interaction Design, Visual/UI Design, and Information Architecture
• Successfully managed moderate-sized teams (10+ people) and comfortable with structuring and planning design work in cross-functional contexts
• Success at bringing a range of people into the research and design process, including cross-functional partners (product managers, engineers, stakeholders from the business) and expertise in navigating the organization, recognizing the importance of these relationships to influence change
• Experience leading parallel programs of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
• Proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
• Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives (MDs and GMs) to actively participate in collaboration sessions
• Advocate for Accessibility Guidelines and Inclusive Design practices

Preferred Qualifications

• Passionate advocate of putting our users at the heart of the work
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders
• Orderly and organized, keeping themselves and their teams on task and on time

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.