Position Overview:

The Director of User Experience will be responsible for the overall experience for the Episodes of Care division of the Signify Health platform. This work includes internal and externally facing workflow tools, as well as data visualization/reporting. This position will be responsible for User Experience as a key strategy for the entire organization. This will involve partnering closely with Product Leadership using User Centered Design techniques to drive strategy and requirements for new projects as well as enhancing existing features and services. These efforts will need to be planned around Quarterly Planning ceremonies so they are delivered when they can generate the most valuable impact.

The Director of User Experience will promote and evolve the standards, processes and best practices within the young UX team for the Episode Division. This position will have budgeted headcount to grow and mature the team in Q4 and 2022 to meet the needs of an active product pipeline. UX Team leadership and the ability to communicate the value of Design to Product Leadership is incredibly important.

Signify uses an internal Design System called Carbonate. The Director of UX will partner with Product to identify when legacy apps can/should be “Carbonated” so that the conversion does not deliver a fractured experience to the user nor up-end the product roadmap.

This position is a tireless advocate for the end-user, and leads the organization through the continued evolution of our research methods and design delivery. This highly visible role will be accountable for strong results and will have ample opportunities to make a significant impact on the daily lives of our users and our business.  

Qualifications:Education/Licensing Requirements: 

• Bachelor’s Degree 
• Advanced Degree preferred

Experience Requirements:

• 7+ years of experience in UX, Visual Design and user research
• 5+ years of Enterprise UX Leadership experience 

Knowledge, Skills and Abilities Requirements

• Knowledge of complex Enterprise Business applications with compliance constraints
• Ability to recruit, train, and provide professional development for a high performing team
• Ability to serve as a “hands on” leader and a willingness to lead by example, doing the work yourself if necessary
• Experience working in a software product company, driving design from planning to release over multiple releases.
• Strong responsive web design experience.
• Solid understanding of modern web interface technologies, and their impact on Design
• Expertise across all aspects of user experience, including UX strategy, interaction design, user research/assessment, prototyping, visual design, and production delivery.
• Experience leading teams in implementing a Design System and/or component libraries.
• Understand UX research methods and practices.
• Deep knowledge of interaction and visual designs best practices
• Ability to work in a fast-paced environment
• Comfortable presenting to and communicating with senior management
• Ability to work on multiple projects with varying deadlines
• Excellent organizational, verbal, written, and interpersonal communications skills

Essential Job Responsibilities:

• Contribute to the development of experience design methods, processes and approach
• Responsible for developing the overall strategy, planning, prioritization and execution for the end-user experience for the Episode Division
• Evolve the design methodologies and processes that will be used in the design and development lifecycle, integrating with the Agile delivery model
• Grow, mentor and build a high performing team of skilled user experience professionals
• Promote overall competence in design research, innovation, and strategy.
• Work with marketing, product management, and technology teams to define and execute on the end-to-end consumer experience
• Identify measurable UX metrics that deliver an ROI to the organization and communicate them effectively
• Infuse the culture with a consumer first, design thinking mindset

Essential Characteristics:

• Self-directed and organized
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented
• Sense of urgency
• Strong customer focus
• Ability to well work under pressure
• Ability to work well independently
• Ability to take give & take direction

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved. 

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs. 

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.

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