Director of UI/UX at FIGS

| Santa Monica
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FIGS is looking for an awesome Director of UI/UX Design to join our Ecommerce Team. The role will be responsible for creating and communicating concepts, implementing strategies, and developing interactive customer flows and experiences for both web and mobile app.  

This role will oversee the full lifecycle of project design from conception and design executions, to development handoff, to frontend QA to iteration & optimization. 

What you’ll do:
  • Continually identify new ideas for FIGS and break down those ideas into simple, compelling site experiences with an ability to design those experiences
  • Have a strong understanding of our healthcare professional customer and best-in-class ecommerce shopping experiences; not afraid to be innovative and think outside the box 
  • Deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes with Figma, Adobe CS, InVision, and other tools
  • Be responsible for researching and designing thoughtful and seamless experiences that delight end users and customers
  • Create wireframes and prototypes focused on solving various business problems
  • Collaborate with product managers, engineers, and visual designers to to define requirements, synthesize ideas, validate design integrity, and iterate through testing
  • Continuously collect and review customer data and feedback for optimization opportunities; Incorporate user research and usability testing to iterate on product solutions
  • Contribute to the design and maintenance of a comprehensive design system & visual framework to establish consistent aesthetics
  • Have a data-driven mindset. You’ll tie your design decisions back to your research and guide the product strategy from the user’s perspective while keeping business goals and engineering constraints top of mind.
  • Communicate proactively, and collaborate with partner teams to get input on designs and adapt and iterate as needed.
  • Juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment; lead the team and projects with limited hand holding and guidance
  • Be a UX thought leader in our organization, keep up to date and share industry trends and best practices about product design and UX processes.
  • Continually explore opportunities to enhance, improve, and expand methodologies and work

Qualifications: 

  • 8+ years of experience in Digital Design, with a heavy emphasis on UI/UX
  • 3+ years of management experience with direct reports
  • Expert in Figma, and experience with Sketch, Invision. Photoshop and other prototyping tools
  • Ecommerce web (desktop and heavy mobile) experience a must; mobile app experience preferred 
  • Experience working Product Managers and Engineers on a daily basis 
  • An understanding of how to visualize, design and build powerful experiences that connect with consumers on an emotional level
  • An ability to marry beautiful design with seamless user experiences
  • An ability to pivot from strategic thinking to tactical execution
  • Deep knowledge of design principles and demonstrated ability to teach those principles to others, imbuing design culture in all areas of a team
  • A track record of managing and mentoring outstanding individual designers with different specializations
  • An ability to build strong cross-functional relationships and influence key decisions
  • An ability to work in dynamic and fast-paced environment where every day presents a new challenge
  • Quick learning ability with an unwaveringly positive, action-oriented attitude

Please include an online portfolio with specific examples of high quality UX and Visual Design work reflecting individual design thinking, teamwork, and impact on customers.


A little bit about us…

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
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    • FivetranAnalytics
    • JupyterAnalytics
    • AsanaManagement
    • JIRAManagement

An Insider's view of FIGS

What are some social events your company does?

Pre-COVID, we’d do karaoke nights at HQ, team happy hours & launch parties for new releases. Recently, we’ve transitioned to cocktail-making kits for virtual HH's, Zoom Book Club, digital Halloween costume contest for employees and pets & a cookbook featuring recipes from our team members. We also have a dedicated Wellness and CX Appreciation week!

Jordan

ordinator

How do you collaborate with other teams in the company?

At FIGS, we are always looking for ways to provide our customers with the best experience and empower our teams. I often meet with different departments such as marketing, social, and product teams to find solutions to new challenges, answer frequently asked questions, and collaborate on ways to provide the best experience to our community.

Reyna

Manager, Customer Experience

How does the company support your career growth?

At FIGS everyone is treated like an owner and empowered to take on more responsibility. You don't hear the word "no" often and hard work is always recognized. I started as a social media manager here at FIGS and am now the VP of Brand. It's been the most challenging and rewarding experience of my life.

Jenny

SVP of Brand

What is your vision for the company?

FIGS is transforming the healthcare experience through design, community and innovative technology. We have revolutionized the medical apparel industry and are working to establish FIGS as one of the most iconic, formidable brands in the world.

Heather and Trina

Co-CEO's

How do you empower your team to be more creative?

We believe that you create the world you want to live in and that ethos is shared by everyone who works at FIGS. We are a team of doers, think outside of the box-ers and innovators. We encourage our team to think like owners, to contribute ideas fearlessly and to always ask, "What's next?"

Heather and Trina

Co-CEO's

What are FIGS Perks + Benefits

FIGS Benefits Overview

The FIGS Team has an awesome culture focused on uplifting, celebrating, and caring for its team members.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
FIGS has a D&I and Culture committee to organize events for Team FIGS!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
ClassPass subsidy
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
FIGS provides employees with a 401(k) matching plan managed by Guideline. We match 100% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
FIGS hourly employees accrue up to 120 hours of PTO, based on hours worked.
Paid Holidays
Paid Sick Days
Employees accrue up to 72 hours of sick leave and accrual begins on date of hire.
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted once per month and other celebrations.
Parking
Fitness Subsidies
ClassPass
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

In addition to the list, we provide some unique perks!
- Peloton bikes and fitness equipment on site available for use.
- Employee discount on our amazing scrubs.
- 50% subsidy on doggie daycare close to the office.
- Annual on-site flu shots.
- Ping pong table on site.

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