Director, Innovation Design Operations (Remote) at Olive

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Olive's AI workforce is built to fix our broken healthcare system by addressing healthcare's most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive's vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

Job Overview:

The Director of Innovation Design Operations is responsible for working across the Innovation Design team to equip our team with the processes, tools, and information needed to win big deals and connect our customers with Olive and Partner solutions. This role will lead the operations, onboarding, enablement, and resource management of the full Innovation Design team as well as collaborate across Olive, in particular with Sales, Product and Partner organizations to increase team effectiveness. This role will report to the Vice President (VP) of Innovation Design - Strategy and Operations.

Essential Duties and Responsibilities:
  • Partner with Innovation Design leaders to build a highly effective organization through increasing effectiveness of processes, equipping team members with critical organizational knowledge, and identifying and implementing training.
  • Bring insights and analytics to respond to external marketplace trends across the broader healthcare technology landscape.
  • Collaborate with Product and Partner teams to communicate customer needs and feedback and to advocate for our customers along their automation journey
  • Manage Product Specification process with Legal, Sales, Innovation Design and Product to ensure there is clear project intent for each Olive customer
  • Work with VP of Innovation Design - Strategy and Operations and with other members of Olive's Partnerships and Product teams to ensure there is a streamlined market feedback loop to help further drive innovative solution ideas
  • Build and standardize product innovation techniques across the entire Innovation Design team
  • Be an agent for change and move teams to action; develop plan and implement strategic recommendations and initiatives to drive results across the the Innovation Design Team and at Olive
  • Ensure there are clear analytics and insights to design and disseminate reports to improve data visibility across the entire Innovation Design team
  • Develop, monitor, and report progress on key team performance metrics related to hiring, training/onboarding, staffing, goal achievement, and productivity
  • Will oversee and execute on any special projects defined by leadership


  • 10+ years in driving operational effectiveness and team enablement in a healthcare product or solution services environment, significant experience in fast-paced, high-growth environments.
  • BA/BS degree in a relevant discipline, or equivalent experience. Graduate degree is a plus.
  • Ability to drive large, cross-functional projects to rapid completion.
  • Demonstrated ability to complete and communicate analysis, including trends and opportunities, to leadership and stakeholders
  • Experience evaluating, bench-marking and improving business processes
  • Articulate, assertive, and persuasive with the ability to adapt communication style and approach to a variety of audiences
  • Demonstrated critical thinking and problem-solving skills, including balancing multiple priorities and deadlines
  • Prior experience leading, managing and collaborating with cross-functional teams, business partners and stakeholders
  • Strong empathy for customers and passion for revenue and growth
  • Demonstrated desire for continuous learning and improvement
  • Ability to work collaboratively and be resourceful when confronted with ambiguity
  • Ability to work in a fast-paced, ambiguous environment and lead others in the same
  • Some travel is required

At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community - to apply for our available positions, even if they don't necessarily check every box on the job description.


This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.


We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
  • Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
  • Monthly Grid stipend to cover work related expenses
  • Unlimited PTO
  • Telemedicine
  • EAP/Mental health resources
  • Getaways by Marriott Bonvoy
  • Family-building and fertility support via Kindbody
  • 12 weeks of parental leave
  • 401(K) match
  • Wellness program
  • Stock Options
More Information on Olive
Olive operates in the Artificial Intelligence industry. The company is located in Columbus, OH, Denver , CO, Orlando, FL, Chicago, IL, Baltimore, MD and Minneapolis, MN. Olive was founded in 2012. It has 1297 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 18 open jobs at Olive, click here.
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