Director, Design at USAA (San Antonio, TX)

| San Antonio, TX
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Purpose of Job

We are seeking a talented Design Director for any of our USAA Office base locations or 100% remote.

The candidate selected for this position will lead the Bank Omnichannel Design Team in USAA's Chief Design Office. They will work with many stakeholders from all parts of USAA and participate in projects from strategy to execution.

Design Director - applies expert knowledge and experience in human-centered design to direct high-performing teams through the design lifecycle, orchestrating the work of cross-functional disciplines to deliver a unified design vision for complex to highly complex Member and Employee experiences in a human-centered, data-informed, agile environment. Manages the performance of a multi-disciplinary team of design practitioners and producers, ensuring the conceptual integrity and quality of the work created by their team accomplishes strategic business goals and objectives. Creates a healthy, collaborative environment and removes barriers to efficiency, effectiveness, and well-being. Works daily to help direct reports grow in their careers and achieve their goals. Actively contributes to shaping the strategy and culture of USAA's design organization. Ensures key internal metrics are met and stay on track through each quarter.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.


Our most meaningful qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We're proud of USAA's strong history -- and we're even more passionate about our future. That's why we have a team of supportive and collaborative hardworking technology professionals focused on doing more for our members. And why we're continuing to add innovative problem solvers to our team. With us, you'll find exciting challenges that inspire you to continue learning and growing.

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Serves as a strategic partner by understanding business and technical models, processes, challenges, and performance metrics so that design efforts balance achieving end user goals with the goals of design's stakeholders.
  • Champions the value of design and fosters a culture of empathy within the enterprise by building and maintaining trust-based relationships with executive and partner groups across the company.
  • Oversees the facilitation of cross-organizational, cross-functional understanding of business problems and is accountable for delivering design solutions that achieve program and project objectives.
  • Directs a creative review process to ensure coherency with design principles and the design language system through contribution and collaboration with the team.
  • Actively participates in design leadership meetings and work efforts, helping set the vision for the design organization and helping the organization achieve its development goals.
  • Provides thought leadership to deconstruct complex problems into clear and achievable solutions that increase the value of member, employee, and business outcomes.
  • Builds and leads a team dedicated to design through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
  • Cultivates an environment and team culture aligned with the USAA mission and core values that motivates team members to perform to the best of their abilities, take pride in their work, be candid and direct in communication, and continually grow their skills.

Minimum requirements:
  • Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 8 years of relevant, on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
  • 3 years of direct team lead or management experience.
  • Expert knowledge and experience in human-centered design to direct high-performing cross-functional teams through all phases of the design lifecycle.
  • Mastery of product design, user interface and interaction design, visual design, storytelling, and prototyping.
  • Demonstrated knowledge of data analysis and research techniques.
  • Outstanding people management abilities; creates and sustains environment to succeed.
  • Proven leadership and ability to influence at all levels of management.
  • Demonstrated experience working in a distributive and agile work environment.
  • Subject matter expertise in facilitation, collaboration, and presenting to cross-functional teams and Senior/Executive leaders.
  • Expert ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred experience:
  • Experience managing and leading design in a highly regulated financial service industry.
  • People leadership and development conversations come naturally to grow and foster strong team culture.
  • Highly organized and able to manage multiple diverse work streams at various levels of complexity and scope.
  • Able to partner with a fully remote team of designers and business partners.
  • Excellent facilitation, collaboration, and presenting skills to cross-functional teams and Senior/Executive leaders.
  • Ability to translate business goals into coherent and executable design plans.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective method for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this skill is: $135,200.00 - $243,500.00 *

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is Not Available for this position.
More Information on USAA
USAA operates in the Insurance industry. The company is located in Phoenix, AZ, Colorado Springs, CO, Plano, TX, San Antonio, TX, Austin, TX, Tampa, FL, Tampa, FL and Chesapeake, VA. USAA was founded in 2022. It has 35000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Mental Health Benefits. To see all 89 open jobs at USAA, click here.
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