Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)
UHC's Design team is seeking a fiercely empathic Director of Design to join our team. In this role, you will work closely with various studio disciplines, design leadership, product and business stakeholders to develop and translate the product strategy into a compelling design vision. We invite you to apply if you are looking to do your life's best work with some of the brightest minds in the healthcare and design industry. This Design team at UnitedHealth Group is inspired to recruit talent from diverse backgrounds for every level and discipline. We appreciate that we will better serve our membership when we grow a team that better represents everyone.
Come join us in leading the Find Care team where a passionate team of designers are working on building best in class experiences to:

• Simplify the way consumers find the care they need, wherever they are.
• Save consumers money, guide they to high quality, lower cost alternatives to care and maximize member benefits.

As a Director of Design, you will be the glue that enables better design through innovation, working on high impact consumer moments and leading teams to solve complex and compelling problems in the healthcare space. Your team's work will have a direct impact on health outcomes at the biggest scale in the world.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Partner with senior leaders, engineering, and product teams to ensure successful and experiences to create and align a design strategy that supports key consumer needs
• Influence and partner cross-functional partners, including product, engineering, strategy, data and analytics to achieve outcomes
• Use design-thinking to facilitate activities with stakeholders to ensure the team is continually experimenting, through product discovery and design sprints, with both next-generation ideas and optimizations in support of business strategies and business partner expectations
• Develop and maintain a high-performing team through effective hiring, coaching and performance management
• Manages staff as needed, including, hiring and onboarding, training and development, resource planning across the team, performance management and career development
• Participating in translating complex ideas into understandable concepts that evolve and enhance the product experience
• Make and guide effective decisions, explaining clearly how the decision has been reached
• Use design-thinking to facilitate activities with stakeholders to ensure the team is continually experimenting and build consensus through activities including, design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frame working to strategically define experiences across touchpoints
• Proactively seek out strategic partnerships across organizations at every level, build strong relationships with product, technology and other key stakeholders
• Lead prioritization of consumer centric enhancements grounded in research and analysis
• Partner with researchers to understand customer needs and define opportunities using various research methodologies
• Design cross channel experiences to identify opportunities and solutions for improvement and experimentation
• Solid presentation, storytelling, and facilitation skills
• Ability to accelerate team efficiency and effectiveness by introducing & improving systems and workflows
• Design experiments that measure and compare performance of new services, processes, or digital designs
• Be passionate about healthcare, social impact and great design
• Be familiar with the human-centered design process and the role research can play throughout
• Have ability to navigate large data sets and "connect the dots" among the insights they yield across complex systems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• 7+ years of experience working with cross functional stakeholders including Technology, Product, Operations, Business, Analytics, Voice of the Customer, etc.
• 7+ years of experience in service design, design strategy, innovation, future state design, human-centered design, or design thinking tools and methods
• 6+ years of familiarity with design, prototyping, and collaborations tools, such as, Figma, Sketch and Miro
• 6+ years of crafting a project vision, concepting, ideation and iterative prototyping
• 6+ years of deep expertise in design thinking/human centered design
• 6+ years of experience presenting to and managing stakeholders

Preferred Qualifications:

• Mentor and lead other designers
• Excellent communication and presentation skills, including exceptional listening and consultative capabilities and writing skills
• Solid influencing skills across teams, engage stakeholders, facilitate conversations to understand change readiness, manage differences and create buy-in
• Systems thinking and the ability to break down complex initiatives into easily digestible and actionable steps
• Bias toward action and innovative big-picture thinking while improving processes and optimizing operations
• Willingness to invest time to understand our target markets, and consumers, and demonstrate a willingness to change course
• Ability to shift seamlessly from strategic to tactical
• Experience working in healthcare

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut, Nevada, or New York City Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut/Nevada/New York City residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.