Chewy
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners, everywhere.
Hybrid

Director, Creative Strategy

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Our Opportunity:

We are looking for a Creative Strategy Director in our Plantation, FL or Boston, MA offices! Our Creative Strategy Team collaborates with the Marketing and Operations, Creative, and Studio Production teams to ensure our marketing strategy and consumer insights lead to innovative, outstanding creative that meets and exceeds our business objectives. They develop strong partner and cross functional relationships and standard processes to ensure the seamless translation from marketing plans to creative strategy and execution. In this role, you will be responsible for partnering with Creative Services, Creative Management, Studios leadership team, as well senior marketing leads and business teams to deliver successful Creative initiatives for Chewy. A passion for pets, innovation in online retail marketing communications, seamless consumer experience and culturally defining consumer brands is a requirement.

What you'll do:

  1. Be the thread between Marketing and our Customers—taking marketing briefs and pairing those with customer insights to arrive at a creative strategy that connects with our audience emotionally and encourages action.
  2. Act as the voice of the customer during creative development and sharing work with all partners.
  3. Develop and maintain positive, collaborative and productive relationships with internal and external creative partners to ensure seamless execution and collaboration at scale.
  4. Partner with Creative Services and Studio leadership to assess and ensure feasibility of incoming programs to deliver on Chewy’s Mission to become the most trusted and convenient online destination for pet parents everywhere!
  5. Expertly deliver informed and insightful strategic POV of Creative that achieves business objectives and answers consumers needs, including planning and prioritization, from intake of briefs, to delivery of final assets.
  6. Work with Creative Management to identify and apply industry standard processes to define and optimize presentation and execution of Creative from conceptualization to development, tactics and final asset delivery, to increase efficiencies and lead to the highest quality work
  7. Expertly navigate and resolve conflict and risk management with shown ability to efficiently bring up concerns and make informed recommendations to executive leadership as needed
  8. Lead and represent Creative team’s work product to executive leadership via regular creative reviews and business reports, ensuring a high level of performance, optimization and accountability against defined KPI’s
  9. Lead ongoing research into the competitive landscape and share out to the larger Marketing team.

What you'll need:

  1. Bachelor’s degree from an accredited institution of higher learning
  2. Proven experience in brand and/or agency creative management roles
  3. Deep understanding of online retail consumer-centric marketing communications, content creation and delivery of multimedia omni channel digital assets.
  4. Ability to adapt to new strategies, processes, and innovation with a positive demeanor in driving adoption
  5. Continuous improvement mentality with structured problem-solving skills
  6. Excellent verbal, written communication and presentation skills
  7. Ability to structure ambiguous problems, analyze complex processes, synthesize data and drive toward insights and solutions
  8. Position may require travel

About Chewy Creative Services and Chewy Studios

We are the ultimate one-stop shop for creative at chewy.com. We concept, design, and create original brands and packaging and online assets. We concept social campaigns, banners and lead the design for all internal and external marketing efforts. We also shoot and style all of our own photography, video and television commercials. If you saw it out in the wild and it had the Chewy logo on it, Chewy Creative and Studios were there – from start to finish. With positions ranging from entry-level script writing and production graphic design work to senior creative concepting, producing and photography, Chewy Studios does it all, in-house, with pride from three locations in Boston, MA, Dallas, TX, and the mothership in Plantation FL. If you love pets and crave working in an ultra-creative environment, give us a shout. We’re always interested in meeting new people – and their pets.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].


If you have a question regarding your application, please contact [email protected].


To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Chewy sponsors office sports leagues year-round.
Relocation assistance
Professional Development Benefits
Job training & conferences
Lunch and learns
Cross-functional lunch and learns.
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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