Chewy
We're on a quest to help people connect through pets.
Boston, MA

Director, Creative Operations at Chewy (Boston, MA)

| Boston, MA
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Our Opportunity:

Chewy is looking for a Director, Creative Operations to join our Creative Studios Team based in Boston, MA.

The Creative Operations Director leads the creative management, project management, and technical operations team of Chewy’s in-house creative services organization, and its 3rd party creative vendors and resources.  This role is responsible for the on-time, efficient execution and seamless delivery of all final creative the design, production design and copy team produces. The body of work produced is an expansive range of high quality, high performing communication materials, assets and content for marketing, corporate and internal communications distributed across a variety of media through site, paid and organic/owned channels. The Creative Operations Director will own the implementation, management and compliance of the Creative Services Department software and systems, including defining and optimizing workflows, processes and measurement to ensure accurate and measurable tracking and reporting of defined KPI’s to monitor the utilization, capacity, volume and velocity of the team.

Responsibilities:

  • Motivate direct reports whose responsibilities include creative management, project management, resource management, print and digital production to a high level of performance and accountability in a high volume, fast-paced environment.
  • Develop and maintain positive, collaborative and productive relationships with internal and external core functional partners, senior leaders and executive stakeholders to ensure clear pipeline forecasting, seamless execution and delivery at scale.
  • Serve as the expert for the entire creative pipeline including planning and prioritization from intake to delivery of final assets.
  • Exercise industry best practices to define and optimize workflows, tools and templates to increase efficiencies and lead to the highest quality work.
  • Expertly navigate, mitigate and resolve conflict and risk management with proven ability to judiciously escalate concerns and make informed recommendations to senior and executive leadership as needed.
  • Ability to forecast and model operational scenarios to facilitate optimization and change management.
  • Effectively and efficiently manage internal and external resources including real-time operations and forecast planning, from individual projects to holistic pipeline, provide data-based and ROI-centric recommendations for staffing.
  • Manage up and represent team’s work product to leadership with use of routine and as-needed project management system reports.
  • Expert ability to translate raw data into information, insights and action plans for the Creative Services Department to align and deliver against.
  • Hire, train, develop and retain top tier industry talent.
  • Ensure a high level of performance, optimization and accountability against defined KPI’s.
  • Lead and set example for exceptional change management protocols for buy-in, socialization and adoption through discovery, definition and documentation.
  • Set and manage expectations for pipeline management across 16 BUs and 60+ Marketers - planning, definition, intake, scope change documentation, acceptance and approval.

Requirements

  • Bachelor’s degree from an accredited institution of higher learning.
  • 10+ years experience in marketing, creative or operations roles.
  • Project management leadership experience for the delivery of quality creative and production in a large marketing organization with a heavy digital presence to meet strategic business goals.
  • Executive presence, ability to earn and build trust with business leadership in running an effective and efficient Operations team; ability to influence senior leadership.
  • Deep understanding of online retail and delivery of Integrated Marketing and Advertising digital assets.
  • High proficiency and experience leading sophisticated creative project management software and tools.
  • A natural planner, detail oriented with exceptional organizational, presentation and communication skills.
  • Ability to adapt to new strategies, processes, and communication platforms with a positive attitude in driving adoption.
  • Continuous improvement mindset with structured problem solving skills.
  • Excellent verbal, written communication and presentation skills.
  • Strong collaborator with highly effective relationship and partnership skills.
  • Ability to structure ambiguous problems, analyze complex processes, synthesize data and drive toward insights and solutions.

About Chewy Creative Services and Chewy Studios

We are the ultimate one-stop shop for creative at chewy.com. We concept, design, and create original brands and packaging and online assets. We concept social campaigns, banners and lead the design for all internal and external marketing efforts. We also shoot and style all of our own photography, video and television commercials. If you saw it out in the wild and it had the Chewy logo on it, Chewy Studios was there – from start to finish. With positions ranging from entry-level script writing and production graphic design work to senior creative concepting, producing and photography, Chewy Studios does it all, in-house, with pride from 3 locations in Boston MA, Dallas TX, and the mothership in Dania Beach FL. If you love pets and crave working in an ultra-creative environment, give us a shout. We’re always interested in meeting new people – and their pets.  


Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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