Design Specialist, Consumer Experience
WHAT WE DO MATTERS:
Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us. They're all in. So are we.
ABOUT THE ROLE AND OUR TEAM:
Are you obsessed with amazing designs and excellent customer service? Are you goal-oriented, self-driven and thrilled by the pursuit of making sure details are all in place? If yes, read on! The Knot Worldwide is looking to add Design Specialists to our growing department. You will partner with our team members that focus on Stationery, Gifts, Favors and all things related to our e-commerce offerings across our many websites to assist customers in personalizing their wedding experience as they purchase or use our product offerings. Team members are located near local TKWW offices as well as in remote office locations. Stellar design detail, strong communication, ability to work as part of a team, and quick problem-solving skills are a must.
RESPONSIBILITIES:
- Work with customers to modify and finalize stationery designs
- Edit the designs to the customer's specifications and work one-on-one with the customer over email to finalize the design
- Create and send proofs to customers in a timely manner
- Create print-ready files for customer designs
- Demonstrate your ability to provide great customer service in quality and timeliness and adhere to high quality work product and production standards at all times
- Communicate thoroughly with customers, tech teams and other team members
- Assist difficult customers or situations with a calm and professional demeanor
- Continually learn new products and stay up to date with product releases to more accurately assist clients that contact us
- May assist larger CX team with phones, chats, and emails beyond design work, based on business need
- Position may require working hours to align with multiple time-zones, depending on business need
SUCCESSFUL CANDIDATES HAVE:
- Able to work in a fast-paced work environment
- Ability to multi-task and excellent time management skills
- Graphic design experience/training, particularly with Adobe Suite of products (Illustrator, Photoshop and Indesign)
- Excellent communication skills, both written and verbal; to respond to our couples with warmth, sincerity, and simply great responses
- Strong commitment to timelines, accuracy, and professionalism
- Strong attention to detail - you are working to ensure couple’s receive a perfect product for their wedding!
- Demonstrate self-confidence, energy, and enthusiasm
- Wedding industry experience and etiquette knowledge - preferred, not required
- Print design knowledge and experience - preferred, not required
- Familiarity with CRM systems and practices - preferred, not required
- Proficiency with Google Suite tools, preferred - preferred, not required
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
#LI-EK1
#LI-Remote
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job if it sparks your passion to join TKWW and make a difference!
WHAT WE LOVE ABOUT YOU:
- You Dream Big. You iterate and experiment to drive innovation.
- You Love Our Users. You keep our global community at the center of everything you do.
- You Do the Right Thing. You strengthen your team through respect, fairness, and inclusion.
- You Hustle Every Day. You favor urgency and own your outcomes.
- You Win Together. People are at the heart of our success and you play as a team.
WHAT YOU LOVE ABOUT US:
We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter both in and out of the “office”. We offer flexible vacation, generous parental leave and prioritize initiatives that support the growth, development, and happiness of our people.
TKWW’s approach to the future of work: At the onset of the coronavirus pandemic, TKWW pivoted all global employees to remote work while prioritizing physical and mental wellbeing. While the majority of our global offices are open and available at this time, all TKWW employees have the ability to work remotely full time through the length of 2022. Upon entering our “new normal”, TKWW will pilot a hybrid work model where employees will have additional flexibility. (Note: employees who were hired into remote positions will continue to work fully remotely.)
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US Notice: The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.