Design Manager, Experience Design at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.

Job Summary
A Design Manager I for the Entertainment team responsible for leading the look & feel of our 10-foot entertainment experience and its suite of products.

You are an expert, versatile creative with a track record of success as a design leader balancing solid team management with impeccable creative execution in a fast-paced tech environment. You have demonstrated proficiency in visual design, web design, and mobile interface design. You engage in the design-thinking-process, appreciate UX strategy, and recognize how to leverage user-research and data to make informed & guided decisions. You lead by doing.

You live and breathe for the experience, you care deeply about the design - the details that elevate an experience and make it great, while staying laser-focused on the bigger picture.

You understand how to balance business needs with creative vision.

Job Description

As a Design Manager for the Entertainment team, you will be responsible for managing and mentoring a small team of designers while leading and executing on the creative vision for the 10-foot experience, primarily supporting the core entertainment experience. You will partner closely with Content Strategy, Engineering, Product, and Research to help your team deliver strategic design solutions with a sophisticated and modern visual approach, keeping within brand standards, focusing on the business goals, optimizing for peak performance, and keeping the customer top-of-mind.

We are looking for someone that has the unique ability to light a fire in those around them, inspire their team, and elevate the creative to new heights. You are a proactive thinker who will look ahead to help solve challenges and build strong partnerships to ensure alignment across teams. You like to be tactical in your work.

  • Lead a team on the day-to-day, provide feedback, guidance, and critique work
  • Work closely with PMs and stakeholder to ensure deliverable dates are realistic and can be met
  • Lead creative projects collaboratively from ideation, to testing, to delivery
  • Partner closely with prototyping to craft and improve experiences via emerging technologies
  • Sketch, prototype, create pixel-perfect interfaces and original, eye-catching visual designs
  • Create simple to complex, scalable visual patterns / systems that extend across the experience
  • Think holistically across experiences to ensure consistency & quality in the overall aesthetic and brand design
  • Help define and ensure best practices & standards are documented and utilized across the team
  • Maintain a deep knowledge of brand and product design guidelines
  • Confidently defend design strategy and rational used to build solutions in leadership reviews

  • Respect and promote inclusion and diversity
  • Do what's right for our customers, the user, the experience, and each other
  • Experience managing & mentoring designers
  • Professional diplomacy: being able to field feedback from multiple stakeholders and interpreting that into input that improves and optimizes toward better design, rather than derailing it
  • Works well in a fast-paced environment, maintaining quality and attention to detail under real-world deadlines
  • Efficiently implements user experiences that are cohesive, inclusive, and well informed
  • Has a passion for technology and love for creativity - stays up to date on, trends, tools
  • Experience working with design systems, grids, accessibility standards, etc.
  • Expert skills in Figma, Adobe Suite, Keynote, Other related programs
  • Excellent written, verbal communication skills

At our core, Experience Design is a diverse, world class group of not only designers, but researchers, content creators, innovators and strategic thinkers. Our customers' happiness and overall satisfaction depends on the quality of their product experience. We collaborate with leaders and teams across Comcast NBCUniversal to create exceptional experiences that leave lasting impressions, improve daily lives, and foster long-term customer relationships. We show up, work hard and have fun doing it. We love what we do! It shows in the final product.

We know that people with different skills and experiences can be successful in this role as well. For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway!

Employees at all levels are expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 340 open jobs at Comcast, click here.
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