CW Sr. UI/UX Designer at TIAA (Jacksonville, FL)

| Jacksonville, FL
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This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role is located onsite at our TIAA office in Jacksonville, FL, USA but will currently be remote.

The anticipated term of this engagement will be 11 months. This term could be extended based on company business needs.

CW-Digital Marketing
Coordinates and administers multiple media communications programs to promote product and organizational presence in marketplaces consistent with organizational objectives.

Key Responsibilities and Duties
  • Evaluating advertising and promotion programs for compatibility with public relations efforts and communicating and reporting for senior management.
  • Observing social, economic, and political trends that might have an effect on the organization, and making recommendations to enhance the organization's image based on those trends.
  • Working with advertising agencies to create a variety of publicity methods.
  • Obtaining relevant information from clients, such as product and organizational details, budget and marketing goals.
Educational Requirements
  • University (Degree) Preferred
Work Experience
  • 3+ Years Required; 5+ Years Preferred
Physical Requirements
  • Physical Requirements: Sedentary Work

Career Level
7IC

TIAA has an opportunity for a CW Sr. UI/UX Designer to support interactive design projects relating to the tiaa.org public website, digital enrollment and online account opening.

Candidates should possess a strong background in user experience, digital design and a demonstrated ability to produce clean and simple layouts and components that solve users' needs. An online portfolio displaying a firm understanding of user-centered design processes and information architecture principles is a must.

The Sr. UI/UX Designer will relentlessly advocate for the customer and inspire others to push the boundaries of what's possible for compelling user experiences that deliver on our vision of caring for our customer's finances up to and through retirement. They will conceptualize these experiences through collaboration, sketching, storyboarding, information modeling and other methods.

Candidates should possess an extensive knowledge of digital design and a demonstrated ability to produce high-quality experiences that organize complex high-volume transactional websites into well-integrated systems that solve customer needs.

Key Responsibilities and Duties
  • Collaborate with UX, product and digital strategy partners to fully understand the customer journey, potential gaps, and opportunities
  • Using a mobile-first mindset, create low- to high-fidelity wireframes, user flows, visual designs, specifications, annotations, and other documentation as needed throughout the design process to appropriately communicate the experience
  • Explore new opportunities for the design system to ensure not only brand continuity, but its evolution
  • Govern the experience throughout its development lifecycle to ensure integrity of information architecture and usability guidelines
  • Flexibility to iterate on and negotiate feedback from collaborative partners in
    real time for exceptional customer experiences
  • Continually explore the competitive landscape and trends within the financial service market
  • Maintain a working knowledge of emerging user interface, interaction design standards and
    best practices
  • Build and develop UX team's knowledge and skill set
  • Partner with technology partners to ensure technical feasibility and flawless implementation of the design

Required Skills
  • Proficiency in presenting creative work, highlighting the customer journey, and defending the design rationale, both internally and externally
  • Effective interpersonal and communication skills
  • Strong initiative and work ethic to meet critical project deadlines
  • Comfortable working within a fast-paced, deadline-driven, and collaborative creative environment
  • Ability to communicate clearly and effectively across the enterprise
  • Expertise in collaborative design tools such as Adobe Creative Cloud, InVision, Sketch and Figma


Preferred Skills
  • Flexibility to continuously adapt to meet the ever-changing needs of the market
  • Experience within financial services or other highly regulated industry
  • Experience with agile methodologies (ideally, SAFe framework)
  • Experience with web technologies (HTML/CSS)
  • Experience with mobile iOS & Android

Required Experience

3-4 years

Preferred Education and Credentials
  • Bachelor's degree in human-computer interaction (HCI) or other relevant field of study


Start Date: 16-May-2022

End Date: 30-Apr-2023

Travel Required: No

Potential Salary:

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

COVID-19 Vaccination

TIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.

Equal Opportunity

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Read more about the Equal Opportunity Law here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

Privacy Notices

For residents of California, please click here to access the TIAA CA Applicant Privacy Notice.

For residents of the EU / UK, please click here to access the EU / UK Pre-employment Notice.

For all other residents, click here to access the Applicant Privacy Notice.
More Information on TIAA
TIAA operates in the Fintech industry. The company is located in New York, NY, Boston, MA, Charlotte, NC, Austin, TX and Denver, CO. TIAA was founded in 1918. It has 11484 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 85 open jobs at TIAA, click here.
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