Content Designer
Center 1 (19052), United States of America, McLean, Virginia
Content Designer
The Design team at Capital One is at the forefront of enriching our customers' digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
Hi. We're the Spending, Payments and Disruptions team. We help customers understand where their money goes; pay for bills and purchases with confidence; and get things back on track with as few disruptions as possible if they encounter a problem like losing their debit or credit card.
We're looking for a content designer to join our growing content practice. You might call yourself a content strategist, UX writer, information architect, product writer or something else. No matter the title, you're a problem solver and systems thinker steeped in how language and communication shapes the way we move through and interact with the world. You translate complex topics in accessible ways. You're comfortable zooming out and connecting the dots between different touchpoints or projects, then zooming to write content for things like our website or app; a push notification; or the content an agent uses when a customer calls them.
This is a mid-level, individual contributor role that reports directly into a senior content design leader. You'll embed deeply into top-priority initiatives, leading or co-leading work alongside your design teammates. You'll also forge close relationships with partners from tech, product, operations, engineering, marketing and legal and co-create experiences together. You'll have the chance to shape how our content team evolves, plus support the larger community of content designers at Capital One.
What you'll do
Collaboration & Connection
- Collaborate with teammates from product, tech and design to uncover customer and business needs
- Co-create intuitive and engaging solutions from concept to launch
- Translate complex ideas into understandable concepts that evolve and enhance the product experience
- Advocate for the customer through human-centered design methods, ensuring our products speak their language and meet their needs
- Champion approaches grounded in research and analysis, and always represent the perspective of content design
- Participate in design reviews and critiques, and help all designers strengthen their skills in content design
- Effectively explain and advocate for your design decisions with an audience of product partners and other stakeholders
- Develop and share tools and frameworks with your local design team, plus the broader content design community and Design organization
Discovery & Delivery
- Work with the research team to understand customer needs and mindsets and define what information is needed throughout the user experience
- Frame problems, share insights and design new methodologies/practices to serve customer needs
- Facilitate and participate in workshops with various stakeholders
- Guide and coach others through co-writing content for our website, mobile app and other touchpoints
- Ensure all content is clear, consistent, inclusive and easy to understand
- Meet compliance requirements while also upholding our plain language and content standards
- Develop and share tools and frameworks with your local design team, plus the broader content design community and Design organization
- Help contribute to our internal design system and other guidelines and best practices
Qualifications
Basic Qualifications
- At least 4 years of experience writing and designing content for web and mobile experiences
Preferred qualifications
- UX writing experience
- Experience working as part of a multidisciplinary product design or UX team
- Familiarity with using and contributing to an established design system
- Experience crafting content using design tools such as Figma
- Strong presentation skills and experience sharing strategic rationale with partners and stakeholders
- Comfortable creating content for cross-channel experiences
- Experience working with different teams or departments such as marketing, sales, tech/engineering, product management, analytics, customer support and legal/compliance
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).