The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

* This role is eligible to be fully remote assuming you are located within a similar timezone of Dublin, Ireland.

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

About the Role

We’re looking for a content designer and UX writer to help develop and strengthen our products and experiences. Content designers at Qualtrics use things like language, communication, and storytelling throughout the product development and design process to create clear, inviting, and meaningful experiences for everyone. 

You’ll leverage your expertise in design thinking and product strategy from the earliest strategic product discussions and design explorations, and deliver things like content frameworks, design principles, product flows, taxonomies, navigation, in-product messaging, product and feature naming, and more for both mobile and desktop experiences. You’ll also help scale the content design practice at Qualtrics by developing and contributing to things like content standards, tone and voice, terminology, and content quality.

This role will be part of a global UX team and report to the content design lead in Seattle, Washington. You’ll work directly with our growing EMEA UX org in Dublin, Ireland and Kraków, Poland to support messaging and comms workstreams, including things like notifications, contextual guidance, in-app messaging, product onboarding, growth, as well as developing system-level frameworks, guidelines, and patterns for messaging across the Qualtrics product family.

A Day in the Life

• Audit and assess messaging and comms across the Qualtrics product family and work with the team to propose solutions.
• Develop design and content principles and frameworks for product messaging and comms.
• Design messaging and notifications taxonomies to describe, organize, and control product content and messaging channels.
• Work with partners to design product flows.
• Design, write, edit, test, and improve things like onboarding flows, UI content, product and feature names, navigation labels, and terminology.
• Give and solicit feedback from UX and product partners.
• Edit and contribute to design and content in Figma or other design tools.
• Collaborate with partners including engineering, UX design, research, data science, and product marketing from the earliest stages all the way through launch.
• Partner with our localization team to ensure high quality experiences for every language and locale.
• Help influence product decisions, team direction, and strategy.
• Independently and proactively identify and work on projects that span multiple teams and product areas.
• Develop and scale the content design discipline at Qualtrics by doing things like interviewing candidates, mentoring other content designers, developing content standards, building templates or guidance for our toolkit, and generally playing an active role in developing the skill and craft of the content design team.

Qualifications

• 5+ years experience as a content designer, content strategist, information architect, UX writer or similar role with a UX or product design team.
• An online portfolio of relevant work samples. B2B SaaS work samples are a plus.
• Ability to simplify and communicate complex concepts to a diverse audience.
• Proven systems thinking, with ability to quickly learn about technical systems.
• Design thinking and UX experience.
• Experience working directly with product designers, product marketers, product managers, marketing copywriters, and researchers, driving projects that have major customer impact.
• Demonstrated experience leading projects with minimal direction and managing ambiguity.

What differentiates us from other companies

• Dublin is HQ for EMEA, with a brand new innovative office due to open this year
• Work life balance is deeply important to us. We will work with all employees to help them find what works for them.
• Qualtrics Experience Program - €1,700 for an experience of your choosing (eligible after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
• We believe in sharing Qualtrics success which is part of the compensation for all employees