Say hello to possibilities.
It 's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're currently looking for:
A Content Designer - User Education writer to help us shape the future of providing world-class help experiences for our users. This role will be based in the US, but you must be willing to travel if needed.
You'll be joining RingCentral's global product design team and working closely with product managers, designers, engineers, technical support staff, and various company partners to develop intuitive help and support solutions for our users.
You show up with openness and curiosity and a strong portfolio of work that demonstrates your expertise in creating a variety of relevant and compelling documentation materials. Yes, help content doesn't have to be stuffy.
Working in User Education, you'll be an integral part of a cross-functional team supporting product design, a tireless advocate for our users, and the liaison between your product team and the global support team.
To succeed in this role you must have experience in:

• Building strong partnerships and collaborating with designers, researchers, product managers, developers, and other stakeholders across the company.
• Working with internal teams and stakeholders to obtain an in-depth understanding of the products and services, the target audiences, and the respective documentation needs.
• Figuring out the best way to get our customers the product information they need when and where they need it
• Developing an understanding of the different types of users of our products, considering their different information needs, and writing documentation that supports them.
• Writing help articles, video scripts, and other aids that make our products easy to learn and intuitive to use
• Auditing and evaluating existing content and developing a practical approach for improvement
• Researching and testing products, services, technology, or concepts to create quality documentation
• Integrating information on user feedback to improve the comprehension and usability of your documentation
• Producing documentation that complies with existing style and vocabulary guidelines
• Maintaining and helping to evolve our help and support guidelines and vocabulary
• Contributing to the growth and culture of the UX team

Desired Qualifications:
You have a passion for helping people understand what's hard to understand and a background that looks something like this:

• You earned a Bachelor's degree or higher from an accredited university in English, technical writing, communications, information management, software engineering, teaching, or a related field.
• You have at least five years of experience writing and editing user documentation for software products. We'll ask you to share samples of your work.
• You have excellent written and verbal communication skills and a keen eye for detail.
• You can quickly learn and understand complex topics.
• You can synthesize technical and complex information to produce effective documentation and educational material.
• You can work independently on multiple projects, engaging at different levels of the organization, from individual contributors to executive staff.
• You adapt well to changing priorities in a fast-paced environment.
• You show a high level of empathy for the user and follow a human-centered approach to writing.
• You are always looking for ways to improve your writing practice, including new tools, techniques and processes
• You think it's fun to debate the use of commas, the details of capitalization rules, the need for punctuation in status messages, and the like. You always look forward to sweating the details.
• You're a critical thinker with a can-do attitude, and no task is too small.
• You're willing to travel as needed.

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
• 401K match and ESPP
• Flexible PTO
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Paid parental leave and new parent gift boxes
• Pet insurance
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Employee bonus referral program

RingCentral's UX/UI team develops the features, interfaces, and designs that are helping redefine the way the world communicates. World-class research, design and project management skills all help raise the technological bar, and power human connections. If you're a talented, ambitious, creative thinker, our UX/UI team is the perfect environment to dream, produce and share your ideas with the world.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are hired in Colorado or Dallas, the compensation range for this position is between $93,600 and $130,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
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