Content Designer, Prescriptions at GoodRx (Santa Monica)

| Santa Monica
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GoodRx is America’s healthcare marketplace. Each month, millions people visit goodrx.com to find reliable health information and discounts for their healthcare — and we’ve helped people save $30 billion since 2011. We provide prescription discounts that are accepted at more than 70,000 pharmacies in the U.S., as well as telehealth services including doctor visits and lab tests. Our services have been positively reviewed by Good Morning America, The New York Times, NBC News, AARP, and many others.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

About the Role
GoodRx is looking for a Content Designer to join a group of performance-driven UX design, content, and research user-advocates. We are continuously seeking ways to reach our customers more effectively and efficiently—all while building an enduring brand. You’ll be involved in translating user needs into meaningful and desirable customer experiences and will work alongside product designers, researchers, managers, engineers, and more.
 
In this role, you will be responsible for writing high-quality UX content for complex user journeys that lead our users through our prescription savings experiences. In this high-visibility area, we seek a passion for words as well as a mastery of conversation, delight, and thought leadership-driven language—and an ability to know when to push and pull on each.
 
 
We’re looking for someone who’s:

Very passionate about user experience and the role words play.
Able to thrive in an agile work environment, and pivot when needed.
Deeply collaborative and can bring teams together to solve problems.
Very comfortable in a fast-paced work environment.
People-focused and wants to design and build products that truly have a meaningful impact.
Able to offer:
Superb communication skills, both verbal and written (internal as well as externally-facing).
Excellent organizational abilities and attention to detail.
A demonstrated ability to persuade partners and diplomatically resolve conflict.

Experience we’d like to see:

3-5 years of professional writing experience including 1+ years UX content writing or content design experience, and understanding of UX principles.
Able to create usable and consumable content design deliverables for user research, the organization, and strategic efforts with minimal oversight. And be able to take direction from stakeholders and decision makers.
Acute attention to detail to ensure consistent, considered outputs.
Solid understanding of current design thinking, UX content design best practices, and radical user-focus within and across complex groups, if not large organizations.
Solid experience working with UX designers, researchers, developers, and product/program owners within a UX, creative, marketing, or similar setting.
Understanding of the importance of UX success tracking, able to tease content insights from research/analytics outcomes and analysis.
Exposure to UX research methodologies including primary, secondary, qualitative and quantitative efforts; and the ability to influence peers regarding content testing needs.
Able to extend content design thinking/approaches into other internal content areas.
Active exposure to agile UX approach and partnership cadence with design and product/development partners.
Exposure to leadership teams and be comfortable presenting ad-hoc insights and answers to the senior leaders at critiques, reviews, etc.
 
Responsibilities:
 
Deliver compelling, informative, and engaging content design experiences.
Think holistically about the end-to-end user journey and product ecosystem.
Think critically. ot just about the right words for an experience, but about the right experience for words.
Articulate and communicate problems, concepts and solutions.
Continuously strive to find better ways of doing things.
Use previous experience, a fresh eye, and/or content design principles to create the best outcomes for our customers.
Help educate the product organization about the importance of cross-functional team engagement that leverages content, visual design, and research.
Help build foundational Content Design processes, standards, metrics definition, and engagement protocols that facilitate top-value partnerships across UX, product, and engineering teams.
Bring content, writing, and “use of words” excellence to every endeavor:
In internal emails and messaging: Be responsive to, concise with, and empathetic toward your colleagues.
In meetings: Communicate with passion and focus that the desired outcome is the best user experience possible.
In all deliverables: Ensure that any writing (documents, decks, pattern library, etc.) represents content “from the team and of the Product Design team,” representing our passion for words in their consistency, simplicity, and memorability.

Skills and Requirements:

Experience with design/writing collaboration tools (high- and/or low-fidelity), Google office suite and ability to quickly acclimate to document/chat/video collaboration tools like Slack, Figma, Miro, Confluence.
 
Nice to have:
Experience with consumer healthcare products.
Background in UX writing/content design for mobile apps and digital experiences.
 
 
Please submit a resume and a link to any available writing samples with your application materials. 

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a telehealth marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $30 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • PyramidFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

An Insider's view of GoodRx

How would you describe the company’s work-life balance?

GoodRx hires team members we can trust and empower. With thoughtful hiring, we have assembled a team that is inherently self-motivated, driven and doesn't require (or want) micromanagement.

Reena Scoblionko

Vice President of People

What does career growth look like on your team?

The Business Intelligence team guides strategy and provides data-driven insights across the entire organization enabling career growth to move at a very fast pace. Opportunities for ownership and impact are plentiful, so those who are intellectually curious and driven have been able to advance quickly in their careers at GoodRx!

Helen Yim

Director Business Intelligence

What is your vision for the company?

I work with amazingly talented people. My vision for the company is that we continue to use all our experiences and knowhow to build great healthcare solutions. In my marketing role, I think about consumer journeys and how we can best present our product offerings to people. GoodRx growth comes from helping more people, and that’s a great feeling.

Leslie Burthey

VP Marketing (Go-To-Market Strategy)

What are GoodRx Perks + Benefits

GoodRx Benefits Overview

- Medical, vision, dental, STD, LTD and AD&D to all full-time employees
- The company offers one (great) PPO Medical plan at NO COST to employees
- 4% 401k match
- Meaningful stock options
- Discretionary leave
- Classpass Membership
- Onsite Parking
- Dog friendly office

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
- Medical & Dependent Care FSA available $2,850 pre-tax per calendar year $5,000 pre-tax per calendar year
Disability Insurance
Covered @ 100%
Dental Benefits
Offered through Anthem Employees covered @ 100% Dependents covered @ 50%
Vision Benefits
Offered through Anthem Employees and Dependents covered @ 50% Monthly costs range from $3.24 (self) - $9.87 (family)
Health Insurance Benefits
Offered through Anthem Anthem Blue Cross 750 PPO - employees covered at 100% and dependents at 90% Anthem Classic 250 PPO - monthly cost ranges from $60 (self) - $187 (family) Kasier
Life Insurance
STD, LTD, LIfe & AD&D - ALL covered @ 100%
Wellness Programs
GoodRx partners with Kindbody to provide a discount off of third party reproduction support
Mental Health Benefits
GoodRx provides free access to therapy, coaching, and a library of mental health resources
Retirement & Stock Options Benefits
401(K) Matching
4% 401k match - no vesting period
Company Equity
RSU's available to full-time employees
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
3 months fully paid with at least 90 days of service
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Catered lunches on Tuesdays, Wednesdays & Thursdays Bagel Fridays Snacks and Drinks that put the freshman 15 to shame!
Game Room
Stocked Kitchen
Happy Hours
Weekly Thursday Happy Hours
Parking
Company paid parking onsite or $100/mo parking waiver
Pet Friendly
Your pets can work alongside David Bowie (dog)
Recreational Clubs
We offer a variety of clubs like our dodgeball league, monthly book club, hiking club, and more
Relocation Assistance
Fitness Subsidies
- ClassPass Membership
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Working at GoodRx means you can take pride in knowing that your work has a direct and meaningful impact on our users day to day lives. We are disrupting the healthcare space by making prescription drugs accessible and affordable to Americans.

Aside from a great office environment and "perks", the real benefit is working alongside an empowering leadership team, wickedly smart colleagues all while providing a service that helps its customers.

Social Good + Successful Business Model + Great Colleagues = GoodRx

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