JPMorgan Chase
New York City, NY

CB UX Writer - San Francisco Bay Area or New York

| New York City, NY
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Job Description Help us on our mission to create best in class digital experiences in the Commercial Bank at JPMorgan Chase.
We are looking for a creative and resourceful UX Copywriter to join our Commercial Bank Digital Experience Design team. As the ideal candidate, you ' re a wordsmith, user advocate, and systematic thinker. A collaborative, multidisciplinary team environment appeals to you. And adapting to shifting directives and ambiguity is second nature.
In this role, you ' ll be responsible for the content in a range of digital projects. You ' ll uphold the tenets of leading with empathy and customer-centricity as you work with product managers, designers, writers, engineers, researchers, marketing, legal, and senior business executives to transform end-to-end customer experiences.
If you ' re thrilled about a fast-paced and ever-evolving team environment, this could be the role for you!
Please note that you may be asked to complete a brief writing challenge as part of the interview process.
Location - Onsite New York, NY or Palo Alto, CA - This is not a remote role
We have started coming back into the office on a hybrid basis with the candidate expected to be based in either NYC or Palo Alto full time. This is not a remote role.
Key Responsibilities - This is an individual contributor role
  • Work with established branding strategy and guidelines to craft intuitive and engaging product experiences through the written word across multiple touchpoints (e.g., websites, mobile apps, UIs)
  • Collaborate closely with a multidisciplinary team to manage the content and voice of our product
  • Plan and strategize a variety of copywriting tasks to align with our product deadlines
  • Assist the team with copy needs for presentations and documents
  • Share knowledge and educate the team and the organization about UX writing process and best practices

Required qualifications:
  • Bachelor ' s degree in English, Communications, Journalism, Technical Writing, User Experience (UX), Human Computer Interaction (HCI), or related fields
  • +5 years of experience in UX writing
  • Portfolio or work samples that demonstrate your skills as a UX writer
  • Excellent verbal and written communication skills

Preferred qualifications:
  • Familiarity with financial terminologies
  • Familiarity with the Design Thinking methodology
  • Familiarity with Americans with Disabilities Act (ADA) Standards for Accessible Design
  • Familiarity with collaborative UX tools such as Figma

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
The Commercial Real Estate (CRE) group is the nation's leading multifamily lender, leveraging its industry knowledge to offer best-in-class and cost-effective financing solutions across all major real estate asset classes with speed, ease and certainty of execution. Teams work with national and regional clients across the sector, including developers, investors, owners, operating companies, investment funds, real estate investment trusts and non-profits.
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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
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Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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