JPMorgan Chase
New York City, NY

CB Principal Digital Product Designer (New York or Palo Alto) - Project Catalyst at JPMorgan Chase

| New York City, NY
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Job Description Help us on our mission to create best in class digital experiences in the Commercial Bank at JPMorgan Chase.
We are looking for a creative and resourceful seasoned Product Designer to join our Commercial Bank Digital Experience Design team.
The ideal candidate will create best-in-class digital product experiences across various financial touch points, channels and entire eco-systems while participating in the end-to-end design process. You will uphold the tenets of leading with empathy and customer-centricity as you work with product managers, engineers, researchers, writers, designers, marketing, legal, and senior business executives to transform end-to-end customer experiences.
You thrive in highly ambiguous situations and enjoy solving complex problems. Your work will have reach and impact on a large scale in the financial services sector while working in a creative, dynamic and multicultural environment.
Location - Onsite New York, NY or Palo Alto, CA - This is not a remote role
We have started coming back into the office on a hybrid basis with the candidate expected to be based in either NYC or Palo Alto full time. This is not a remote role.
Role and Responsibilities - This is an individual contributor design role
  • Communicate complex information using interaction design tools, including journey maps, storyboards, information architecture, user flows, wireframes, etc.
  • Execute a variety of design tasks to align with our product deadlines
  • Apply, maintain, and build upon design systems to ensure consistent designs
  • Collaborate with multidisciplinary teams of designers, product managers, engineers, researchers, subject matter experts, copywriters, and legal
  • Understand and document user research findings and iterate designs based on feedback
  • Deliver wireframes, user flows, high-fidelity screens, and visual assets to support the
    product development process
  • Create click-through prototypes, presentations, and videos to showcase product vision and get buy-in from key stakeholders
Required qualifications
  • +5 years of work experience in the product design field
  • An online portfolio or samples of work demonstrating relevant experience
  • Ability to communicate abstract design concepts visually and verbally in a clear and engaging manner
  • Proficiency in design, prototyping, and presentation software such as Figma, Sketch, Adobe Suite, Invision, and Keynote
  • Experience in the application of design systems such as Material Design
  • Experience working with Product Management and Development teams
  • Experience working across multiple platforms (e.g., products, websites, mobile apps, etc.)

The softer Required Skills
  • Demonstrated ability to thrive in an ambiguous and dynamic multi-disciplinary environment balancing and managing diverse stakeholder needs
  • Ability to collaborate across various functional areas in the organizations and make the case for change through design

Nice to have
  • Bachelor's degree or higher in Digital Product Design, Interaction Design, User Experience (UX) Design, Service Design, Visual Design, Human-Computer Interaction (HCI), or related fields
  • Familiarity with Design Thinking methodology
  • Familiarity with Americans with Disabilities Act (ADA) Standards for Accessible Design
  • Familiarity with financial services
  • Technical knowledge on HTML, CSS, JavaScript
  • Video editing skills (iMovie, FinalCutPro, or other video editing software

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
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Technology we use

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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